Strategic Transformation & AI Automation Specialist

Iron Mountain Incorporated; Dallas (TX); Hybrid; USD 108,000 - 143,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation

Flexible work options

Health and retirement plans

Learning and growth opportunities

Job summary

Iron Mountain Incorporated is seeking a vision-driven Transformation & Continuous Improvement Specialist to redefine operational excellence within the Digital Business Unit Delivery Transformation & Innovation team. In this role, you will lead end-to-end transformation initiatives that modernize global service delivery and champion technologies like Generative AI and IDP.

You’ll drive process optimization, govern scalable service models, and collaborate across functions to deliver measurable

Qualifications

• 8+ years in continuous improvement, operational excellence, digital transformation, or strategy consulting.
• Strong knowledge of implementing AI, automation, analytics, and digital platforms within high-volume service delivery environments.
• Proven ability in leading complex change management initiatives and influencing cross-functional stakeholders.
• Lean Six Sigma certification and experience with BPO or IDP.
• Bachelor’s degree and eligibility to obtain and maintain a U.S. Government security clearance; travel up to 50%.

Responsibilities

• Lead transformation initiatives: Identify, design, and execute process improvements using Lean Six Sigma, analytics, and automation to drive operational performance.
• Design scalable service models: Architect standardized workflows, governance structures, and platform-based delivery models for new customer implementations and operational expansion.
• Deploy intelligent automation: Prioritize and implement high-value use cases for Generative AI, robotics, and IDP.
• Drive change and adoption: Partner with cross-functional teams to manage change, ensuring new technologies and processes deliver measurable business benefits.

Skills

Lean Six Sigma

AI & automation

Change management

Stakeholder influence

Education

Bachelor's degree

U.S. Government security clearance eligibility

Tools

IDP (Intelligent Document Processing)

Job description

Iron Mountain Incorporated is seeking a vision-driven Transformation & Continuous Improvement Specialist to redefine operational excellence within the Digital Business Unit Delivery Transformation & Innovation team. In this role, you will lead end-to-end transformation initiatives that modernize global service delivery and champion technologies like Generative AI and IDP.

You’ll drive process optimization, govern scalable service models, and collaborate across functions to deliver measurable