Transformation & Continuous Improvement Specialist

Iron Mountain; Dallas (TX); Hybrid; USD 110,000 - 190,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation

Flexible work options

Job summary

Iron Mountain is seeking a Transformation & Continuous Improvement Specialist to join the Digital Business Unit Delivery Transformation & Innovation team in Dallas. You will lead end-to-end transformation initiatives, champion AI adoption, and design scalable service models to modernize global service delivery.

The role emphasizes driving operational excellence through Lean Six Sigma, analytics, and automation, with cross-functional collaboration and travel up to 50% as needed.

Qualifications

• 8+ years of experience in continuous improvement, operational excellence, digital transformation, or strategy consulting.
• Strong knowledge of implementing AI, automation, analytics, and digital platforms within high‑volume service delivery environments.
• Proven ability in leading complex change management initiatives and influencing cross‑functional stakeholders.
• Lean Six Sigma certification and experience with business process outsourcing (BPO) or intelligent document processing (IDP).
• A Bachelor’s degree, eligibility to obtain and maintain a U.S. Government security clearance, and the ability to travel up to 50%.

Responsibilities

• Lead transformation initiatives: Identify, design, and execute process improvements using Lean Six Sigma, analytics, and automation to drive operational performance.
• Design scalable service models: Architect standardized workflows, governance structures, and platform-based delivery models for new customer implementations and operational expansion.
• Deploy intelligent automation: Prioritize and implement high‑value use cases for Generative AI, robotics, and Intelligent Document Processing (IDP).
• Drive change and adoption: Partner with cross‑functional teams to manage change, ensuring new technologies and processes deliver measurable business benefits.
• Strengthen operational resilience: Embed risk management, compliance controls, and standard work practices into all transformation efforts.

Skills

Continuous improvement

Operational excellence

Digital transformation

Strategy consulting

AI & automation

Analytics

Change management

Lean Six Sigma

IDP / Intelligent Document Processing

Education

Bachelor’s degree

U.S. Government security clearance eligibility

Tools

IDP

Generative AI

Robotic Process Automation (RPA)

Analytics platforms

Job description

Iron Mountain is seeking a vision-driven Transformation & Continuous Improvement Specialist to join our Digital Business Unit Delivery Transformation & Innovation team.

In this role, you will have the opportunity to redefine operational excellence by leading end-to-end transformation initiatives that modernize our global service delivery. You’ll champion the adoption of emerging technologies like Generative AI and intelligent automation, turning innovative ideas into scalable realities that directly enhance our productivity and customer experience. Here, your expertise in process optimization will challenge the status quo and help build the resilient, tech-enabled foundation of our future.

What You’ll Do (Responsibilities)

In this role, you will:

• Lead transformation initiatives: Identify, design, and execute process improvements using Lean Six Sigma, analytics, and automation to drive operational performance.
• Design scalable service models: Architect standardized workflows, governance structures, and platform-based delivery models for new customer implementations and operational expansion.
• Deploy intelligent automation: Prioritize and implement high‑value use cases for Generative AI, robotics, and Intelligent Document Processing (IDP).
• Drive change and adoption: Partner with cross‑functional teams to manage change, ensuring new technologies and processes deliver measurable business benefits.
• Strengthen operational resilience: Embed risk management, compliance controls, and standard work practices into all transformation efforts.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• 8+ years of experience in continuous improvement, operational excellence, digital transformation, or strategy consulting.
• Strong knowledge of implementing AI, automation, analytics, and digital platforms within high‑volume service delivery environments.
• Proven ability in leading complex change management initiatives and influencing cross‑functional stakeholders.
• Lean Six Sigma certification and experience with business process outsourcing (BPO) or intelligent document processing (IDP).
• A Bachelor’s degree, eligibility to obtain and maintain a U.S. Government security clearance, and the ability to travel up to 50%.

What We Offer (Benefits):

• Location: Dallas, TX or Freehold, NJ (Hybrid environment)
• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.