Hybrid Transformation & AI Improvement Leader

Iron Mountain; Freehold (NJ); Hybrid; USD 108,000 - 143,000; Full time

Benefits offered by this job

Hybrid environment

Competitive compensation

Learning & growth

Job summary

Iron Mountain is seeking a vision-driven Transformation & Continuous Improvement Specialist to join our Digital Business Unit Delivery Transformation & Innovation team.

You will redefine operational excellence by leading end-to-end transformation initiatives that modernize our global service delivery, champion Generative AI and intelligent automation, turning innovative ideas into scalable realities that directly enhance our productivity and customer experience.

Qualifications

• 8+ years of experience in continuous improvement, operational excellence, digital transformation, or strategy consulting.
• Strong knowledge of AI, automation, analytics, and digital platforms in high-volume service delivery.
• Proven ability to lead complex change management and influence cross-functional stakeholders.
• Lean Six Sigma certification and experience with BPO or IDP.
• Bachelor’s degree, US security clearance eligibility, and travel up to 50%.

Responsibilities

• Lead transformation initiatives to drive operational performance through Lean Six Sigma, analytics, and automation.
• Design scalable service models with standardized workflows and governance for new implementations.
• Deploy intelligent automation, including Generative AI, robotics, and IDP use cases.
• Drive change and adoption by coordinating cross-functional teams to realize measurable benefits.
• Strengthen resilience by embedding risk, compliance, and standard work across transformations.

Skills

Lean Six Sigma

Analytics

Automation

Generative AI

Change management

Cross-functional

Education

Bachelor's degree

Job description

Iron Mountain is seeking a vision-driven Transformation & Continuous Improvement Specialist to join our Digital Business Unit Delivery Transformation & Innovation team.

You will redefine operational excellence by leading end-to-end transformation initiatives that modernize our global service delivery, champion Generative AI and intelligent automation, turning innovative ideas into scalable realities that directly enhance our productivity and customer experience.