Transformation & Continuous Improvement Specialist

Iron Mountain Incorporated; Dallas (TX); Hybrid; USD 108,000 - 143,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation

Flexible work options

Health and retirement plans

Learning and growth opportunities

Job summary

Iron Mountain Incorporated is seeking a vision-driven Transformation & Continuous Improvement Specialist to redefine operational excellence within the Digital Business Unit Delivery Transformation & Innovation team. In this role, you will lead end-to-end transformation initiatives that modernize global service delivery and champion technologies like Generative AI and IDP.

You’ll drive process optimization, govern scalable service models, and collaborate across functions to deliver measurable

Qualifications

• 8+ years in continuous improvement, operational excellence, digital transformation, or strategy consulting.
• Strong knowledge of implementing AI, automation, analytics, and digital platforms within high-volume service delivery environments.
• Proven ability in leading complex change management initiatives and influencing cross-functional stakeholders.
• Lean Six Sigma certification and experience with BPO or IDP.
• Bachelor’s degree and eligibility to obtain and maintain a U.S. Government security clearance; travel up to 50%.

Responsibilities

• Lead transformation initiatives: Identify, design, and execute process improvements using Lean Six Sigma, analytics, and automation to drive operational performance.
• Design scalable service models: Architect standardized workflows, governance structures, and platform-based delivery models for new customer implementations and operational expansion.
• Deploy intelligent automation: Prioritize and implement high-value use cases for Generative AI, robotics, and IDP.
• Drive change and adoption: Partner with cross-functional teams to manage change, ensuring new technologies and processes deliver measurable business benefits.

Skills

Lean Six Sigma

AI & automation

Change management

Stakeholder influence

Education

Bachelor's degree

U.S. Government security clearance eligibility

Tools

IDP (Intelligent Document Processing)

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a vision-driven Transformation & Continuous Improvement Specialist to join our Digital Business Unit Delivery Transformation & Innovation team. In this role, you will have the opportunity to redefine operational excellence by leading end-to-end transformation initiatives that modernize our global service delivery. You’ll champion the adoption of emerging technologies like Generative AI and intelligent automation, turning innovative ideas into scalable realities that directly enhance our productivity and customer experience. Here, your expertise in process optimization will challenge the status quo and help build the resilient, tech-enabled foundation of our future.

What You’ll Do (Responsibilities)

• Lead transformation initiatives: Identify, design, and execute process improvements using Lean Six Sigma, analytics, and automation to drive operational performance.
• Design scalable service models: Architect standardized workflows, governance structures, and platform-based delivery models for new customer implementations and operational expansion.
• Deploy intelligent automation: Prioritize and implement high-value use cases for Generative AI, robotics, and Intelligent Document Processing (IDP).
• Drive change and adoption: Partner with cross-functional teams to manage change, ensuring new technologies and processes deliver measurable business benefits.
• Strengthen operational resilience: Embed risk management, compliance controls, and standard work practices into all transformation efforts.

What You’ll Bring (Skills & Qualifications)

• 8+ years of experience in continuous improvement, operational excellence, digital transformation, or strategy consulting.
• Strong knowledge of implementing AI, automation, analytics, and digital platforms within high-volume service delivery environments.
• Proven ability in leading complex change management initiatives and influencing cross-functional stakeholders.
• Lean Six Sigma certification and experience with business process outsourcing (BPO) or intelligent document processing (IDP).
• A Bachelor’s degree, eligibility to obtain and maintain a U.S. Government security clearance, and the ability to travel up to 50%.

What We Offer (Benefits)

• Location: Dallas, TX or Freehold, NJ (Hybrid environment)
• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work-life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Reasonably expected salary range: $107,500.00 - $143,300.00 Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Project/Program Management Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.