National Training Operations Lead

Service Experts; Richardson (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Service Experts is seeking a Training Operations Manager to oversee national field-training calendars, logistics for mobile labs, and governance of training content. The role focuses on disciplined execution, operational visibility, and cost management.

The ideal candidate has 6+ years in training or program operations, strong analytics, and proficiency with LMS platforms and reporting tools. Collaboration with vendors and cross-functional teams is essential.

Qualifications

• Experience in training operations, learning operations, or program operations.
• Strong analytical skills to translate data into actionable decisions.
• Experience with governance standards and operating procedures.

Responsibilities

• Own and maintain the national field-training calendar and capacity planning.
• Lead logistics for mobile labs, training centers, and travel.
• Establish service standards and governance for training operations.
• Maintain content governance, publication workflows, and version control.
• Develop dashboards and reports for KPIs like attendance, completion, and costs.
• Analyze data to identify gaps and opportunities to improve training impact.
• Coordinate relationships with vendors and LMS platforms.

Skills

LMS administration

Calendar management

Vendor management

Data analysis

Dashboards

Project management

Excel

PowerPoint

Team collaboration

Communication

Education

Bachelor's degree

Tools

LMS platforms

Reporting tools

Job description

Service Experts is seeking a Training Operations Manager to oversee national field-training calendars, logistics for mobile labs, and governance of training content. The role focuses on disciplined execution, operational visibility, and cost management.

The ideal candidate has 6+ years in training or program operations, strong analytics, and proficiency with LMS platforms and reporting tools. Collaboration with vendors and cross-functional teams is essential.