Strategic Technical Success Manager (AI-Driven)

Amplitude; Seattle (WA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Time Off

401(k) with company match

Wellness stipend

Job summary

Amplitude is seeking a Senior Technical Success Manager, Strategic to own deployment, adoption, and value realization for a portfolio of strategic customers. You will lead cross-functional delivery, drive renewals and expansions, and articulate business impact to executives.

Join a high-growth team that embeds AI in workflows, partners with account teams, and shapes how analytics unlocks customer growth across critical digital platforms.

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
• 3+ years leading enterprise software deployments with data governance focus.
• 2+ years managing 8–10 strategic accounts.
• Experience co-owning renewals and contributing to expansion pipelines.
• Strong communication to influence across roles from data engineer to executive.
• Excellent project management skills in a fast-paced environment.
• Ability to guide non-technical teams to data sufficiency.

Responsibilities

• Own deployment, adoption, and outcomes for a portfolio of 10 accounts through renewal.
• Lead deployment planning, scoping, kickoff meetings, and cross-functional delivery.
• Track risks across deployments and drive timely resolutions.
• Monitor portfolio health with AI-augmented signals to accelerate adoption.
• Run live sessions to drive product adoption and showcase platform capabilities.
• Develop success plans with milestones from onboarding through renewal.
• Prepare executive business reviews linking usage to measurable impact.
• Partner with Account Executives on renewals and expansion opportunities.
• Advocate for customers internally to influence product direction and improvements.

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Ownership of Outcomes

Prescriptive Guidance

Diagnostic Thinking

Curiosity

AI Innovation

Job description

Amplitude is seeking a Senior Technical Success Manager, Strategic to own deployment, adoption, and value realization for a portfolio of strategic customers. You will lead cross-functional delivery, drive renewals and expansions, and articulate business impact to executives.

Join a high-growth team that embeds AI in workflows, partners with account teams, and shapes how analytics unlocks customer growth across critical digital platforms.