Strategic AI Success Manager

Amplitude

United States

Remote

USD 140,000 - 210,000

Full time

8 days ago

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Benefits offered by this job

Excellent Medical, Dental and Vision

Flexible time off

Fidelity 401K

Parental benefits

Mental health benefits

Learning and development stipends

Volunteer time off

Job summary

Amplitude is the leading AI-first digital analytics platform that helps customers build better product experiences. The Senior Technical Success Manager, Strategic, owns deployment, adoption, and value realization across Amplitude's digital analytics platform for a portfolio of strategic accounts.

This role requires deep product knowledge, fluency in customer ecosystems, and a proven track record of driving renewals and expansions.

Qualifications

Business acumen to understand customer business models and growth levers.
Technical fluency with platform architecture, instrumentation, taxonomy, and AI workflows.
Delivery excellence in deploying and managing complex customer deployments.

Responsibilities

Own deployment, adoption, and outcomes for a portfolio of 10 accounts.
Lead deployment planning, scoping, kickoff meetings, and delivery coordination.
Track risks and issues, drive resolution to meet timelines and outcomes.
Monitor portfolio health with AI-augmented signals to accelerate adoption and renewals.
Drive product adoption via live sessions and new use cases to expand value.
Maintain success plans from onboarding through renewal and expansion.
Deliver executive reviews connecting usage to measurable business impact.
Collaborate with Account Executives on renewals and expansion opportunities.
Channel customer feedback and market needs to inform product development.
Develop repeatable playbooks and share best practices across the team.