Strategic Technical Engagement Manager - Salesforce

Accounting Seed; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Accounting Seed, a rapidly growing accounting software company built on the Salesforce platform, seeks a Technical Engagement Manager to blend customer success with platform expertise for Non-Profit and SMB clients. You will be the trusted advisor and hands-on problem solver, owning relationships, driving product adoption, and resolving Tier 0/1 cases.

Collaboration with Sales, Implementations, and Product teams is expected.

Qualifications

• Bachelor's degree; accounting background preferred.
• 3–5 years in a customer-facing role such as CS, support, or consulting.
• 2+ years accounting knowledge (AR/AP/GL).
• Experience with Accounting Seed and Salesforce (permissions, layouts, automations).
• Non-Profit vertical experience is a plus.

Responsibilities

• Serve as primary contact for Non-Profit and Operational accounts.
• Deepen client relationships through proactive outreach and defined campaigns.
• Monitor customer activity and adoption of licenses and core features.
• Perform NPS surveys and collect feedback in partnership with Product/Support teams.
• Nurture the Non-Profit community and share insights with leadership and Product.

Skills

Customer-facing experience

Account management

Software implementation

Salesforce knowledge

Strong communication

Problem solving

Education

Bachelor's degree

Tools

Salesforce

CRM software

Job description

Accounting Seed, a rapidly growing accounting software company built on the Salesforce platform, seeks a Technical Engagement Manager to blend customer success with platform expertise for Non-Profit and SMB clients. You will be the trusted advisor and hands-on problem solver, owning relationships, driving product adoption, and resolving Tier 0/1 cases.

Collaboration with Sales, Implementations, and Product teams is expected.