Strategic Technical Consulting Lead for Enterprise Accounts

Ramp

New York (NY)

On-site

USD 180,000 - 260,000

Full time

14 days+

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Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Relocation assistance to NYC or SF

Weekly coffee stipend

Job summary

Ramp is seeking a Senior Manager, Technical Consulting, Strategic to lead the post-sales technical delivery across Ramp's largest accounts. You will own discovery, design through go-live and expansion while partnering with Customer Activation to align activation milestones with value delivery.

This role requires 8+ years in technical consulting, deep ERP/finance system fluency, and the leadership to coach senior ICs.

Qualifications

8+ years in technical consulting, solutions architecture, implementation, or professional services — with substantial time on enterprise or strategic accounts.
3+ years managing individual contributors and owning team-level outcomes; experience managing senior or principal-level ICs strongly preferred.
Proven track record owning post-sales implementation for large, complex customers — multi-entity, multi-system, executive-sponsored engagements.
Deep fluency in ERP and financial systems (NetSuite, Sage Intacct, Oracle, Workday Financials, Microsoft Dynamics), APIs, SSO/HRIS integrations, and core accounting workflows.
Ability to assess and guide technical solution design at enterprise complexity — and to tell the difference between a configuration problem, a product gap, and a customer process problem.
Experience building the operating model between two functions — e.g. delivery and onboarding, or services and customer success — and making shared accountability actually work.
Executive-grade communication — able to hold the room with a CFO or Controller, advocate for your team internally and translate technical trade-offs into business consequences.
Demonstrated judgment in ambiguity and a bias toward ownership in a fast-changing, high-growth environment.

Responsibilities

Lead and grow the Strategic Technical Consulting team — coach senior and principal-level consultants, own hiring, onboarding, performance, and career architecture, and build a bench deep enough to scale with the segment
Own post-sales technical implementation for Ramp's largest accounts — accountable for solution quality, delivery timelines, and technical outcomes across the portfolio
Co-own activation milestones with Customer Activation — build a joint operating model where TC drives technical design and Activation drives adoption and enablement, with shared accountability for time-to-value and a single, coherent customer experience
Serve as the terminal escalation point for complex technical and delivery challenges — ERP integration failures, custom API work, at-risk go-lives, and commitments made pre-sales that need to be re-scoped
Define the Strategic delivery model — scoping standards, solution design review, rules of engagement with CSM/AM/Activation, staffing and capacity models, and quality bars that hold up under enterprise scrutiny
Run the function with operational rigor — forecast capacity, balance workload across accounts, instrument the team with KPIs (time-to-value, go-live on-time rate, escalation volume, adoption and expansion attach), and use the data in coaching and planning
Partner cross-functionally at the leadership level — Customer Activation, Strategic CSM and AM, Sales, Product, Engineering, and GTM Ops — to align on roadmap, feedback loops, and segment strategy
Turn field insight into product influence — synthesize what Strategic customers actually need, champion it with Product and Engineering, and close the loop back to the field
Set precedent where none exists — make sound calls in ambiguous, high-stakes situations, document the reasoning, and teach the team to do the same