Strategic Technical Account Manager: ROI & Success

Cypress HCM; New York (NY); On-site; USD 110,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly rate

Job summary

Cypress HCM seeks a Customer Planning & Documentation professional in New York to create, update, and maintain key customer-facing documents such as MAPs, Value Runbook Assessments, Strategic Business Reviews, and Annual Account Plans.

You will partner with Customer Success Managers, Field Engineers, and Sales to align deliverables with customer objectives, and participate in internal planning to advance success initiatives. Strong communication and project management skills are essential.

Qualifications

• Bachelor's degree or higher in a relevant field is typically required.
• Experience coordinating with multiple stakeholders and translating business objectives into outputs.

Responsibilities

• Create, update, maintain MAPs, Value Runbook Assessments, SBRs, and Annual Account Plans.
• Collaborate with Customer Success Managers, Field Engineers, and Sales to align deliverables with customer objectives.
• Attend internal planning calls with Field Engineers to review objectives and MAPs.
• Capture and report customer outcomes and KPIs tied to engagements.
• Support delivery of Success Accelerators such as Operating Model, Digital Strategy, and Tool Governance.
• Coordinate across internal teams (Field Engineering, Support, Sales, Consulting) to manage multiple workstreams.
• Escalation management and cross-functional coordination.
• Develop executive-level storytelling and business case materials.

Skills

Executive communication

Stakeholder engagement

Project management

Data-driven decisions

Analytical skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Bachelor's degree in Marketing or Communications

Adobe product certifications (e.g., RTCDP, Journey Optimizer)

Tools

Adobe Experience Cloud

AEP RTCDP

Adobe Journey Optimizer

APIs

Job description

Cypress HCM seeks a Customer Planning & Documentation professional in New York to create, update, and maintain key customer-facing documents such as MAPs, Value Runbook Assessments, Strategic Business Reviews, and Annual Account Plans.

You will partner with Customer Success Managers, Field Engineers, and Sales to align deliverables with customer objectives, and participate in internal planning to advance success initiatives. Strong communication and project management skills are essential.