Technical Account Manager: 26-02689

Akraya; New York (NY); On-site; USD 110,000 - 117,000; Full time

Job summary

Akraya is seeking a role focused on developing and maintaining critical customer-facing documentation and strategic account plans. You will collaborate with internal teams to ensure customer success and capture tangible outcomes, demonstrating the value of solutions and driving adoption.

Key responsibilities include creating and managing Mutual Action Plans and Strategic Reviews, partnering with Field Engineers on technical strategies, documenting success metrics, supporting Success

Qualifications

• Strong working knowledge of Adobe Experience Cloud products specifically AEP RTCDP and AJO
• Ability to understand customer technical environments, architectures, and integrations
• Familiarity with implementation patterns, APIs, and data flows
• Ability to troubleshoot and triage technical issues at a high level
• Experience with digital strategy and roadmap development within enterprise software solutions is preferred

Responsibilities

• Create and manage key customer documents like Mutual Action Plans and Strategic Reviews.
• Collaborate with Field Engineers on technical strategies and customer objectives.
• Document and report qualitative and quantitative customer success metrics.
• Support the implementation of Success Accelerators.
• Capture verbatim customer feedback to drive improvements.

Skills

Adobe Experience Cloud

AEP RTCDP

Account Planning

API Integration

Business Case Development

Job description

Primary Skills: Adobe Experience Cloud (advanced), AEP RTCDP (advanced), Account Planning (advanced), API Integration (intermediate), Business Case Development (intermediate)

Contract Type: W2 Duration: 6+ Months Location: New York, NY Pay Range: $80 to $85/hour on W2

Job Description

This role focuses on developing and maintaining critical customer-facing documentation and strategic account plans. You will collaborate closely with internal teams to ensure customer success and capture tangible outcomes. Your work will directly contribute to demonstrating the value of solutions and driving customer adoption.

Key Responsibilities

• Create and manage key customer documents like Mutual Action Plans and Strategic Reviews.
• Collaborate with Field Engineers on technical strategies and customer objectives.
• Document and report qualitative and quantitative customer success metrics.
• Support the implementation of Success Accelerators.
• Capture verbatim customer feedback to drive improvements.

Must Have Skills

• Strong working or implementation knowledge Adobe Experience Cloud products specifically, AEP RTCDP and AJO
• Ability to understand customer technical environments, architectures, and integrations
• Familiarity with implementation patterns, APIs, and data flows
• Ability to troubleshoot and triage technical issues at a high level
• Experience with digital strategy and roadmap development within enterprise software solutions is preferred.

About AKRAYA

About AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space.