Strategic Technical Account Manager (Remote)

Routeware, Inc.; United States; On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid parental leave

Unlimited PTO

401K match

Ten company holidays

Job summary

Routeware, Inc. seeks a Technical Account Manager to join their team. This role involves acting as a technical advocate for customers, with responsibilities including monitoring support request flows and developing deep client relationships. Ideal candidates will possess a customer-centric mindset, strong analytical skills, and the ability to collaborate effectively with diverse teams. The position offers a competitive salary of $95,000 - $100,000 annually, along with comprehensive benefits including unlimited PTO and 401K matching.

Qualifications

• Ability to manage multiple projects and time zones.
• Deep technical knowledge of data structure and pseudo code.
• Ability to motivate teams and drive a customer-focused culture.

Responsibilities

• Provide product expertise to clients and understand their business practices.
• Monitor support requests and develop trusted advisor relationships.
• Liaise with engineering teams to resolve technical issues.

Skills

Customer-centric mindset

Technical knowledge

Strong relationship-building skills

Exceptional communication skills

Problem-solving

Tools

Microsoft Excel

Data-centric tools

Job description

Routeware, Inc. seeks a Technical Account Manager to join their team. This role involves acting as a technical advocate for customers, with responsibilities including monitoring support request flows and developing deep client relationships. Ideal candidates will possess a customer-centric mindset, strong analytical skills, and the ability to collaborate effectively with diverse teams. The position offers a competitive salary of $95,000 - $100,000 annually, along with comprehensive benefits including unlimited PTO and 401K matching.