Strategic Technical Account Manager, Microsoft Stack

US Cloud LC.; St. Louis (MO); On-site; USD 95,000 - 135,000; Full time

Job summary

US Cloud LC. seeks a Technical Account Manager to oversee a portfolio of up to 45 clients, partnering with cross-functional teams to maximize adoption of Microsoft technologies and drive value.

You will be the client advocate, address risks, and lead monthly/quarterly business reviews to improve CSAT and renewal outcomes, aligning solutions with client objectives and governance processes.

Qualifications

• Bachelor's degree in computer science, information systems or business preferred.
• Experience with Salesforce or equivalent CRM solutions.
• Proficient with video conferencing platforms (Microsoft Skype, Cisco WebEx, GoToMeeting).
• ITIL/ITSM service delivery ticketing experience.
• Microsoft certifications preferred.

Responsibilities

• Oversee a portfolio of up to 45 clients with limited Premier Support hours per client.
• Act as a TAM on up to two accounts and drive CSAT improvements.
• Lead renewal discussions and collaborate on cross-departmental renewal processes.

Skills

Client relationship management

Cross-functional collaboration

Strategic account planning

Communication

Education

Bachelor's degree in computer science, information systems, or business

Tools

Salesforce CRM

Video conferencing platforms (Skype, WebEx, GoToMeeting)

ITIL/ITSM ticketing tools

Microsoft Certifications

Job description

US Cloud LC. seeks a Technical Account Manager to oversee a portfolio of up to 45 clients, partnering with cross-functional teams to maximize adoption of Microsoft technologies and drive value.

You will be the client advocate, address risks, and lead monthly/quarterly business reviews to improve CSAT and renewal outcomes, aligning solutions with client objectives and governance processes.