Associate TAM - Customer Success & Solutions

Uncover; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Uncover seeks an Associate Technical Account Manager (TAM) to serve as a technical resource for large or strategic customers, partnering with Customer Success Managers to manage technical needs and align with the customer’s business goals.

The TAM will quickly absorb extensive knowledge of the ActivTrak platform and related products to effectively support customers and maximize value from their investment.

Responsibilities

• Manage the support ticket queue for assigned accounts.
• Employ active, empathetic listening to understand customer scenarios and lead cross-functional collaboration for solutions.
• Relay customer feedback to aid in product improvement.
• Create and monitor engineering tickets for high-severity or complex cases, advocating for customers and driving resolution.
• Provide clear and frequent communication throughout the support process, scheduling and leading calls as needed.
• Prepare and present Health and Configuration Checks with Sales and Success teams during the customer lifecycle.
• Review account configuration, share best practices, and identify actionable recommendations to add value.

Job description

Uncover seeks an Associate Technical Account Manager (TAM) to serve as a technical resource for large or strategic customers, partnering with Customer Success Managers to manage technical needs and align with the customer’s business goals.

The TAM will quickly absorb extensive knowledge of the ActivTrak platform and related products to effectively support customers and maximize value from their investment.