Strategic Technical Account Manager for AEP RTCDP

Akraya

New York (NY)

On-site

USD 110,000 - 117,000

Full time

7 days ago

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Job summary

Akraya is seeking a role focused on developing and maintaining critical customer-facing documentation and strategic account plans. You will collaborate with internal teams to ensure customer success and capture tangible outcomes, demonstrating the value of solutions and driving adoption.

Key responsibilities include creating and managing Mutual Action Plans and Strategic Reviews, partnering with Field Engineers on technical strategies, documenting success metrics, supporting Success

Qualifications

Strong working knowledge of Adobe Experience Cloud products specifically AEP RTCDP and AJO
Ability to understand customer technical environments, architectures, and integrations
Familiarity with implementation patterns, APIs, and data flows
Ability to troubleshoot and triage technical issues at a high level
Experience with digital strategy and roadmap development within enterprise software solutions is preferred

Responsibilities

Create and manage key customer documents like Mutual Action Plans and Strategic Reviews.
Collaborate with Field Engineers on technical strategies and customer objectives.
Document and report qualitative and quantitative customer success metrics.
Support the implementation of Success Accelerators.
Capture verbatim customer feedback to drive improvements.

Skills

Adobe Experience Cloud

AEP RTCDP

Account Planning

API Integration

Business Case Development

Job description

Key responsibilities include creating and managing Mutual Action Plans and Strategic Reviews, partnering with Field Engineers on technical strategies, documenting success metrics, supporting Success

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