Remote Adobe Technical Account Manager

Akraya, Inc.; Atlanta (GA); Remote; USD 62,000 - 69,000; Full time

Job summary

Akraya, Inc. is seeking an experienced customer-focused professional to serve as a strategic point of contact for enterprise customers. You will partner with internal teams to ensure satisfaction, resolve issues, and drive improvements, translating complex business needs into technical solutions.

The role expects proactive account management across multiple high-priority accounts and travel. Ideal candidates have strong experience in customer-facing technology, excellent executive communication,

Qualifications

• 5+ years in a consultative, customer-facing technology or related role.
• Strong CX focus with ability to build trusted relationships.
• Translate business requirements into technical/operational plans.
• Excellent executive communication with Directors, VPs, CMOs and CXOs.
• Willingness to travel approximately 15–20%.

Responsibilities

• Serve as the primary contact for assigned customer accounts and maintain relationships.
• Build regular communication with internal teams and customer stakeholders while managing expectations.
• Engage with executives to understand business needs and translate into technical/operational plans.
• Partner with cross-functional teams to address customer issues and requests.
• Act as escalation point for critical technical/product concerns and drive resolution.
• Provide timely responses and proactive status updates on issues.
• Conduct reviews of service disruptions, metrics, and pre-launch activities.
• Analyze customer data and present actionable insights to leadership.
• Develop understanding of customers' technical environments for optimization.
• Travel to customer locations ~15–20%.

Skills

Customer Success

Adobe Analytics

Adobe Experience Manager

Adobe Journey Optimizer

Account management

Executive communication

CXO engagement

Marketing technology

Problem solving

Travel willingness

Education

Bachelor's degree in technical field

Job description

Akraya, Inc. is seeking an experienced customer-focused professional to serve as a strategic point of contact for enterprise customers. You will partner with internal teams to ensure satisfaction, resolve issues, and drive improvements, translating complex business needs into technical solutions.

The role expects proactive account management across multiple high-priority accounts and travel. Ideal candidates have strong experience in customer-facing technology, excellent executive communication,