Strategic Technical Account Leader

Triple Cities Network Solutions

New York (NY)

On-site

USD 110,000 - 160,000

Full time

4 days ago

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Job summary

Triple Cities Network Solutions is seeking a Technical Account Manager (TAM) to oversee the technical relationship with key clients, ensuring successful implementation and ongoing operational management of IT solutions. Ideal candidates will have deep IT infrastructure knowledge, strong problem-solving abilities, and a proven commitment to exceptional customer service within an MSP environment.

You will drive strategic guidance, project oversight, and proactive service delivery to maximize

Qualifications

Establish and maintain strong client relationships as the primary technical advisor.
Translate client business needs into tailored IT recommendations and solutions.
Demonstrate deep IT infrastructure knowledge across networks, cloud, virtualization, security, and disaster recovery.

Responsibilities

Oversee the technical relationship with key clients and ensure successful implementation and ongoing management of IT solutions.
Lead service delivery, monitor SLAs, and act as the escalation point for technical issues.
Collaborate with internal teams (engineering, operations) to ensure timely delivery and project success.
Conduct regular business reviews, identify opportunities for upselling and continued client growth.