Strategic Technical Account Manager - Banking AI

Glia; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Competitive salary and stock options

Professional development support

Access to latest tools and equipment

Team events and company-wide programs

Résumé du poste

Glia is seeking a Technical Account Manager to ensure client success and satisfaction by collaborating with Customer Success Managers and Solutions Architects. You will serve as the primary technical resource, drive platform utilization, and optimize integration and security configurations for a portfolio of strategic accounts.

You will work with a distributed team across the U.S. and Canada, including a Mexico-based expansion.

Qualifications

• 5+ years of experience in technical consulting or client-facing technical roles.
• Expertise in CCaaS solutions and SIP is a plus.
• Strong understanding of software and front-end development concepts.

Responsabilités

• Drive platform adoption and growth through Account Team collaboration.
• Build strategic relationships with customer IT teams and internal stakeholders.
• Lead complex troubleshooting and provide proactive technical guidance.
• Monitor and maintain system integrations and security configurations.
• Analyze performance metrics to improve productivity and efficiency.

Connaissances

Account management

CCaaS

SIP

Communication

Formation

Bachelor's degree

Outils

Jira

QuickSight

Salesforce

Description du poste

Glia is seeking a Technical Account Manager to ensure client success and satisfaction by collaborating with Customer Success Managers and Solutions Architects. You will serve as the primary technical resource, drive platform utilization, and optimize integration and security configurations for a portfolio of strategic accounts.

You will work with a distributed team across the U.S. and Canada, including a Mexico-based expansion.