Technical Account Manager: AI Security & Infra

depthfirst Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Equity

Health insurance

Office meals (SF)

Growth opportunity

Job summary

depthfirst is seeking its first Technical Account Manager to scale the customer experience for enterprise customers. You will own the technical relationship from onboarding through adoption, coordinating with security, engineering, and platform teams to drive successful deployments and measurable security outcomes.

This highly cross-functional role sits at the intersection of customer success, solutions engineering, product, and engineering.

Qualifications

• 5+ years in Technical Account Management, Solutions Engineering, Customer Success Engineering, or a similar role.
• Strong technical background with experience supporting enterprise software or developer infrastructure products.
• Experience with APIs, cloud platforms (AWS, GCP, or Azure), Git, CI/CD pipelines, and modern software workflows.
• Ability to troubleshoot technical issues and communicate with engineers and executives.
• Excellent PM and organizational skills with multiple concurrent engagements.

Responsibilities

• Own the technical success of a portfolio of strategic enterprise customers.
• Guide customers through onboarding, implementation, integrations, and production deployments.
• Become a trusted advisor to engineering leaders, security teams, and platform teams.
• Troubleshoot complex issues across cloud infrastructure, APIs, CI/CD, source control, and app security tooling.
• Partner with Solutions Engineering on handoffs and expansion opportunities.
• Collaborate with Product and Engineering to prioritize feedback and roadmap decisions.
• Develop best practices, deployment guides, and enablement resources.
• Monitor customer health and identify opportunities to increase adoption and value.
• Lead technical reviews and executive business reviews with customers.
• Help build scalable TAM playbooks and processes.

Skills

Customer-facing

Technical leadership

Communication

Problem-solving

Project management

Tools

Git

CI/CD pipelines

Cloud platforms

Security tooling

Job description

depthfirst is seeking its first Technical Account Manager to scale the customer experience for enterprise customers. You will own the technical relationship from onboarding through adoption, coordinating with security, engineering, and platform teams to drive successful deployments and measurable security outcomes.

This highly cross-functional role sits at the intersection of customer success, solutions engineering, product, and engineering.