Technical Account Manager

Socket.dev; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary + equity

Health, vision, dental insurance

Office lunch and dinner (SF office)

Growth opportunities

Job summary

depthfirst is recruiting its first Technical Account Manager to scale our post-sales customer experience. You will own the technical relationship, from onboarding through adoption, coordinating with security, engineering, and platform teams to drive successful deployments and measurable security outcomes.

You’ll work across product, engineering, and customer success to influence roadmaps and build scalable playbooks, while delivering trusted technical partnerships to some of the world’s most

Qualifications

• 5+ years in a technical, customer-facing role such as Technical Account Management, Solutions Engineering, or Customer Success Engineering.
• Strong background with enterprise software or developer infrastructure products.
• Experience with APIs, cloud platforms, Git, CI/CD pipelines, and modern software workflows.
• Ability to troubleshoot technical issues and communicate with engineers and executives clearly.
• Excellent project management and organizational skills for multiple engagements.

Responsibilities

• Own the technical success of a portfolio of enterprise customers.
• Guide customers through onboarding, implementation, integrations, and deployments.
• Be a trusted advisor to engineering, security, and platform teams.
• Troubleshoot complex issues across cloud infrastructure, APIs, CI/CD pipelines, and security tooling.
• Collaborate with Solutions Engineering on handoffs and expansion opportunities.
• Provide feedback to product/engineering to influence roadmap and customer needs.
• Create best practices, deployment guides, and enablement resources.
• Monitor customer health and drive adoption and value.
• Lead technical reviews and executive business reviews with customers.

Skills

Technical Account Management

Enterprise software experience

APIs & Cloud platforms

CI/CD pipelines

Executive communication

Project management

Tools

Git

CI/CD tools

Cloud platforms (AWS/GCP/Azure)

Job description

About depthfirst

We believe that software is the foundation of modern civilization. Yet vulnerabilities threaten its integrity, security, and resilience. We are on a mission to secure the world's software.

depthfirst is building intelligence to detect and remediate critical software vulnerabilities. We are training and scaling security AI agents to discover zero-day vulnerabilities across large customer codebases and popular open source software.

Our founding team brings deep expertise in data, infrastructure, security and AI, with leaders from DeepMind, Databricks, Square, and Faire. We're looking for thoughtful, driven people excited to work at the intersection of AI, Security, and Infrastructure.

About the Role

We're looking for our first Technical Account Manager to build and scale the customer experience at depthfirst.

As a Technical Account Manager, you'll own the technical customer relationship throughout the post-sales journey, serving as a trusted advisor from onboarding and implementation through adoption and expansion. You'll partner closely with customer security, engineering, and platform teams to drive successful deployments, accelerate time to value, increase product adoption, resolve complex technical challenges, and ensure customers achieve measurable security outcomes.

This is a highly cross-functional role sitting at the intersection of customer success, solutions engineering, product, and engineering. You'll influence product direction through customer feedback while helping some of the world's most sophisticated engineering organizations integrate AI into their security workflows.

If you enjoy solving complex technical problems, building trusted customer relationships, and working at the cutting edge of AI infrastructure and cybersecurity, we'd love to meet you.

What You'll Do

• Own the technical success of a portfolio of strategic enterprise customers.
• Guide customers through onboarding, implementation, integrations, and production deployments.
• Become a trusted advisor to engineering leaders, security teams, and platform organizations.
• Troubleshoot complex technical issues across cloud infrastructure, APIs, CI/CD pipelines, source control systems, and application security tooling.
• Partner with Solutions Engineering on customer handoffs and expansion opportunities.
• Collaborate with Product and Engineering to prioritize customer feedback, influence roadmap decisions, and advocate for customer needs.
• Develop best practices, technical documentation, deployment guides, and enablement resources.
• Monitor customer health and proactively identify opportunities to increase adoption and value.
• Lead technical reviews, architecture discussions, and executive business reviews with customers.
• Help build the systems, playbooks, and processes that will scale the Technical Account Management function.

What We're Looking For

• 5+ years in Technical Account Management, Solutions Engineering, Customer Success Engineering, Sales Engineering, or a similar customer-facing technical role.
• Strong technical background with experience supporting enterprise software or developer infrastructure products.
• Experience working with APIs, cloud platforms (AWS, GCP, or Azure), Git, CI/CD pipelines, and modern software development workflows.
• Ability to troubleshoot technical issues and communicate effectively with both engineers and executive stakeholders.
• Excellent project management and organizational skills with the ability to manage multiple customer engagements simultaneously.
• Comfortable working in ambiguity and building processes from the ground up.
• Passion for delivering exceptional customer experiences.

Nice to Have

• Experience with application security, DevSecOps, vulnerability management, or cloud security.
• Familiarity with AI/LLM products or developer tooling.
• Experience supporting highly technical enterprise customers.
• Previous experience at a high-growth startup.
• Basic scripting experience (Python, Bash, or similar).

What Makes Someone Successful

• Customers trust you as a technical partner rather than just a vendor.
• You proactively identify risks before they become problems.
• You translate complex technical concepts into clear, actionable guidance.
• You thrive in fast-moving environments where ownership is expected.
• You're energized by helping customers adopt transformative technology.

What We Offer

• Competitive salary with meaningful equity
• Health, vision, and dental insurance
• Office lunch and dinner (SF office)
• Ownership and significant room to grow as the company scales

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depthfirst is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.