Senior Strategic Technical Account Manager

Veradigm; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Veradigm seeks a senior client partner to lead relationships with complex, high-value accounts in the North American healthcare market. You will act as a trusted strategic advisor, aligning product capabilities with client goals and ensuring solutions perform optimally across deployments.

Working with CSMs, Hosting, Product, and Engineering, you will manage projects, drive adoption, conduct trainings, and gather feedback to influence roadmaps.

Qualifications

• 7+ years relevant work experience in sales, services, consulting or client management.
• 1-2 years experience with healthcare and/or financial products.
• Strong ability to build and nurture long-term client relationships.
• Experience with project management methodologies (e.g., Agile, Scrum, Waterfall).
• Ability to translate complex technical concepts for non-technical stakeholders.

Responsibilities

• Builds and maintains strong, long-lasting relationships with high-value clients.
• Serves as a strategic advisor, aligning Veradigm products to client business goals.
• Coordinates and manages complex technical projects, ensuring timely delivery and budget adherence.
• Conducts training sessions and workshops to maximize client product utilization.
• Advocates for customer needs to influence product priorities and roadmaps.

Skills

Strategic account mgmt

Relationship building

Healthcare products

Project management

Technical troubleshooting

Cross-functional collaboration

Data analysis

Training & enablement

Job description

Veradigm seeks a senior client partner to lead relationships with complex, high-value accounts in the North American healthcare market. You will act as a trusted strategic advisor, aligning product capabilities with client goals and ensuring solutions perform optimally across deployments.

Working with CSMs, Hosting, Product, and Engineering, you will manage projects, drive adoption, conduct trainings, and gather feedback to influence roadmaps.