Strategic Technical Account Manager

Sift; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Sift seeks a Technical Account Manager to act as a diagnostic, hands-on partner for strategic and premium accounts. You will work closely with Customer Success to ensure a seamless, aligned technical strategy across teams, not a siloed effort.

You’ll translate technical findings into value stories for both engineers and executives, shaping roadmaps and best practices while maintaining cross-functional collaboration with Product, Engineering, Support, and TASA.

Qualifications

• Experience as a Technical Account Manager or equivalent customer-facing technical role.
• Ability to read workflows, labeling practices, and score behavior to spot drift.
• Skill in translating technical findings into clear business value stories for stakeholders.

Responsibilities

• Serve as the named, persistent technical partner for a portfolio of strategic and premium accounts, aligned with the CSM.
• Build and maintain a technical success plan for each client, translating diagnostics into executive roadmaps.
• Diagnose and guide customers on best practices for workflow design, labeling strategy, and configuration hygiene.

Skills

Technical account management

Technical diagnostician

Job description

Sift seeks a Technical Account Manager to act as a diagnostic, hands-on partner for strategic and premium accounts. You will work closely with Customer Success to ensure a seamless, aligned technical strategy across teams, not a siloed effort.

You’ll translate technical findings into value stories for both engineers and executives, shaping roadmaps and best practices while maintaining cross-functional collaboration with Product, Engineering, Support, and TASA.