Technical Account Manager

Sift; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Sift seeks a Technical Account Manager to act as a diagnostic, hands-on partner for strategic and premium accounts. You will work closely with Customer Success to ensure a seamless, aligned technical strategy across teams, not a siloed effort.

You’ll translate technical findings into value stories for both engineers and executives, shaping roadmaps and best practices while maintaining cross-functional collaboration with Product, Engineering, Support, and TASA.

Qualifications

• Experience as a Technical Account Manager or equivalent customer-facing technical role.
• Ability to read workflows, labeling practices, and score behavior to spot drift.
• Skill in translating technical findings into clear business value stories for stakeholders.

Responsibilities

• Serve as the named, persistent technical partner for a portfolio of strategic and premium accounts, aligned with the CSM.
• Build and maintain a technical success plan for each client, translating diagnostics into executive roadmaps.
• Diagnose and guide customers on best practices for workflow design, labeling strategy, and configuration hygiene.

Skills

Technical account management

Technical diagnostician

Job description

About the role

The TAM is Sift's technical product expertise pushed out to the edge, embedded with the customer rather than sitting back in engineering. You're the person who knows the product deeply enough to catch what's about to go wrong in someone's actual environment. We serve as the named, persistent technical partner for Sift's strategic and premium accounts, working in close lockstep with Customer Success so customers get one seamless, aligned strategy rather than a handoff between silos. We connect across Customer Success, Support, Customer Engineering, Trust & Safety Advisory (TASA), Managed Operations, and Product/Engineering to keep every account's technical health ahead of the next escalation.

Operating primarily as a technical diagnostician rather than a builder or purely relationship owner, you excel at reading workflows, analyzing labeling practices, observing score behavior, and catching drift before it becomes an escalation.

You'll build deep, lasting familiarity with each customer's implementation, architecture, workflows, labeling practices, signals, and roadmap, calling out patterns drawn from other customer engagements and your technical expertise. Working in close partnership with Customer Success Managers (CSMs), you translate complex technical findings into meaningful value stories for stakeholders, ensuring you never work in a silo. You are a technical strategy owner and diagnostician, connecting across Customer Success, Support, Customer Engineering, Trust & Safety Advisory (TASA), Managed Operations, and Product/Engineering.

What We're Looking For

We're looking for a Technical Account Manager who operates as a technical diagnostician first: someone who reads workflows, labeling practices, and score behavior closely enough to catch drift before it becomes a fire. You'll build deep, lasting familiarity with each customer's implementation, architecture, and roadmap, and you'll translate what you find into value stories that land with both hands‑on engineers and executive stakeholders. This is a partnership role by design — you'll work in close alignment with your paired CSM on every account, never in a silo.

What you'll do

• Serve as the named, persistent technical partner for a portfolio of strategic and premium accounts in close alignment with the CSM, acting as a collaborative team player rather than working in a silo.


• Build and maintain a technical success plan for each account alongside the CSM, translating technical diagnostics into clear business value stories and executive roadmaps.


• Diagnose and guide customers on ongoing best practices for workflow design, labeling strategy, and configuration hygiene, leveraging pattern recognition across your book of business in tandem with the CSM.