Strategic Technical Account Partner

Sift; United States; On-site; USD 130,000 - 190,000; Full time

Job summary

Sift is seeking a Technical Account Manager (TAM) to act as a technical diagnostician for strategic and premium accounts. You will partner closely with Customer Success Managers to ensure seamless, aligned technical strategies and prevent escalations.

You will build deep familiarity with each customer's implementation, architecture, and roadmap, translating findings into measurable business value for hands-on engineers and executives.

Qualifications

• 5+ years in a technical, customer-facing role.
• Fraud or payments experience.
• Strong pattern recognition across APIs, webhooks, JSON, and data logs.
• SQL/data analysis skills; ability to interpret account data.
• Familiarity with scripting languages (Python a plus).

Responsibilities

• Serve as the technical partner for a portfolio of strategic and premium accounts.
• Build and maintain a technical success plan with the CSM.
• Diagnose and guide customers on best practices for workflow design and configuration hygiene.
• Own implementation continuity after go-live with the CSM.
• Run recurring technical health reviews and diagnostic readouts with the CSM.
• Analyze score behavior changes during model releases and explain impact to stakeholders.
• Operationalize TASA's fraud strategy inside the customer's Sift environment.
• Coordinate responses during active fraud attacks across teams.
• Spot recurring patterns and trends to feed Product/Engineering.

Skills

Technical Account Mgmt

Fraud experience

Pattern recognition

SQL

Python

Cross‑functional collaboration

Job description

Sift is seeking a Technical Account Manager (TAM) to act as a technical diagnostician for strategic and premium accounts. You will partner closely with Customer Success Managers to ensure seamless, aligned technical strategies and prevent escalations.

You will build deep familiarity with each customer's implementation, architecture, and roadmap, translating findings into measurable business value for hands-on engineers and executives.