Strategic Technical Account Manager

Onni Properties LLC; Los Angeles (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

3 weeks PTO

Annual education allowance

Referral program

401(k) Match

Housing discount

Job summary

Onni Properties LLC is seeking a Technical Account Manager to bridge clients and GreyOwl’s delivery teams in a hybrid Los Angeles setting. You will own client success, lead QBRs, and translate technical metrics into business value, ensuring uptime, security, and service excellence.

The role requires 4+ years in MSP or TAM, knowledge of Windows Server/AD/Azure, and the ability to manage multiple enterprise relationships with proactive communication.

Qualifications

• 4+ years in MSP, Systems Engineering, or Technical Account Management.
• Strong working knowledge of Windows Server, AD, and Azure/365 administration.
• Certifications preferred: CompTIA Network+, MS-900, CCNA, or vendor-specific (Ubiquiti, Meraki, Sophos).

Responsibilities

• Act as the primary post-sale contact for technical performance, adoption, and satisfaction.
• Lead Quarterly Business Reviews with data-driven insights (uptime, incident response, asset trends).
• Oversee health, performance, and compliance of client environments (MSP, CCTV, Wi-Fi, ULC).
• Coordinate cross-department collaboration for smooth project transitions and escalations.

Skills

MSP/Systems Engineering/TAM

Windows Server

Active Directory

Azure/365 administration

Job description

Onni Properties LLC is seeking a Technical Account Manager to bridge clients and GreyOwl’s delivery teams in a hybrid Los Angeles setting. You will own client success, lead QBRs, and translate technical metrics into business value, ensuring uptime, security, and service excellence.

The role requires 4+ years in MSP or TAM, knowledge of Windows Server/AD/Azure, and the ability to manage multiple enterprise relationships with proactive communication.