Manager, Technical Account Management

Huntress; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

PTO & holidays

Parental leave

Health/dental/vision insurance

Retirement plan

Stock options

Home-office reimbursement

Monthly digital allowance

Professional development support

Coaching platform access

Job summary

Huntress is seeking a Senior Technical Account Manager Leadership role to guide a team of TAC professionals in deploying and adopting our cybersecurity platform, resolving complex issues, and delivering lasting partner value. You will set standards, coach staff, and collaborate across Sales, Support, Product, and Marketing to improve outcomes and retention.

Requirements include 6+ years in TAC/CS roles, 3+ years of leadership, and strong cybersecurity knowledge.

Qualifications

• 6+ years in technical account management, pre-sales, customer success, or related field.
• 3+ years leading, coaching, or developing customer-facing technical professionals.
• Clear presentation and communication skills with technical teams, business leaders and executives.
• Experience motivating teams and delivering measurable outcomes in fast-moving environments.
• Practical use of AI to build repeatable workflows for team preparation and decisions.
• Strong cybersecurity knowledge and ability to explain technical concepts in practical terms.
• Experience coordinating across sales, support, product, marketing and other teams.

Responsibilities

• Coach and develop Technical Account Managers with clear expectations and regular feedback.
• Establish measurable deployment, adoption, partner health, and retention practices.
• Lead post-sale consultative support, troubleshooting, and platform guidance for partners.
• Build team knowledge of products and best practices to identify risks early.
• Coordinate with cross-functional teams on partner needs and product feedback.
• Create repeatable AI-assisted workflows for account reviews, summaries, coaching, and prioritization.

Skills

Technical account management

Leadership

Communication

AI workflows

Job description

Role overview

Lead a team of Technical Account Managers helping partners deploy and adopt a cybersecurity platform, resolve technical challenges, and achieve lasting value after purchase. You will set the team’s standards and operating rhythm, coach customer-facing technical staff, and work across departments to improve partner outcomes and retention.

Responsibilities

• Coach and develop Technical Account Managers through clear expectations, regular feedback, and targeted skill-building.
• Establish measurable practices for deployment, adoption, partner health, and retention, and follow up on results.
• Guide the team in providing consultative post-sale support, troubleshooting issues, and helping partners use the platform effectively.
• Build team knowledge of products and recommended practices so risks can be identified early and guidance is reliable.
• Coordinate with sales, support, product, marketing, and other teams on partner needs and product feedback.
• Create repeatable AI-assisted workflows for account reviews, summaries, coaching, and prioritization, checking outputs and protecting customer context.

Requirements

• 6+ years in technical account management, pre-sales, customer success, or a related field.
• Strong cybersecurity knowledge and the ability to explain technical concepts in practical terms.
• 3+ years leading, coaching, or developing customer-facing technical professionals.
• Clear presentation and communication skills with technical teams, business leaders, and executives.
• Strong organization, judgment, follow-through, and ability to manage competing priorities.
• Experience motivating teams, maintaining accountability, and working toward measurable outcomes in a fast-moving environment.
• Practical use of AI, including building repeatable workflows that improve team preparation and decisions.

Benefits and work setup

• Fully remote role in the United States.
• Paid time off, holidays, and 12 weeks of paid parental leave.
• Medical, dental, vision, life, and disability coverage; retirement plan with a 5% employer contribution.
• Stock options, a home-office reimbursement, monthly digital allowance, and annual professional-development support.
• Access to a coaching and development platform.