Strategic Technical Account Lead - Civil Infrastructure

Autodesk, Inc; Los Angeles (CA); On-site; USD 76,000 - 137,000; Full time

Job summary

Autodesk, Inc in Los Angeles seeks a Technical Account Manager for Civil Infrastructure to guide strategic enterprise customers. You will partner with Customer Success Managers to deliver proactive technical guidance, improve solution health, and align with business objectives.

You will manage engagements across Civil Infrastructure workflows including Civil 3D, APS, Docs, and Construction Cloud, coordinate escalations, and help customers deploy licenses, configurations, and upgrades.

Qualifications

• Bachelor's degree or equivalent in Civil Engineering, Civil Infrastructure, Surveying, Transportation Engineering, or related field.
• 5+ years implementing, supporting, or consulting on Autodesk Civil Infrastructure solutions (including Civil 3D) in enterprise environments.
• Deep understanding of Civil Infrastructure design workflows and data interoperability across transportation, land development, utilities, water, or related projects.
• Strong analytical and troubleshooting skills for complex enterprise environments.
• Experience presenting technical information to both technical and business audiences.
• Ability to manage multiple customer engagements and priorities.

Responsibilities

• Serve as the trusted technical advisor for a portfolio of strategic enterprise customers.
• Establish and maintain strong customer relationships through proactive technical engagement and strategic guidance.
• Partner with CSMs and TASs to execute customer success plans and deliver an exceptional Customer Technical Success experience.
• Proactively identify technical risks and recommend best practices that improve performance and health.
• Deliver proactive technical engagement through regular health assessments and case reviews.
• Provide guidance to optimize solution performance, stability, and operational health.
• Manage priority technical issues and coordinate escalations; monitor SLA compliance.
• Collaborate with customer teams on deployment, licensing, configuration, and performance of Autodesk desktop and cloud solutions.
• Guide customers through major upgrades, migrations, and adoption of new capabilities.

Skills

Analytical skills

Troubleshooting

Presentation skills

Communication

Relationship-building

Multi-tasking

Education

Bachelor's degree in Civil Engineering or related

Tools

Autodesk APS

Autodesk Docs

Autodesk Construction Cloud

Revit

Job description

Autodesk, Inc in Los Angeles seeks a Technical Account Manager for Civil Infrastructure to guide strategic enterprise customers. You will partner with Customer Success Managers to deliver proactive technical guidance, improve solution health, and align with business objectives.

You will manage engagements across Civil Infrastructure workflows including Civil 3D, APS, Docs, and Construction Cloud, coordinate escalations, and help customers deploy licenses, configurations, and upgrades.