Strategic Technical Account Lead

Stripe, Inc.; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

Stripe, Inc. is seeking a Senior Technical Account Manager in San Francisco to support its largest and most complex users.

You will lead consultative exchanges, coordinate with cross-functional teams, and build lasting relationships that expand product adoption and loyalty. You will engage in high-velocity meetings, craft user-facing materials, and contribute to ongoing improvements of Stripe’s support offerings, while ensuring strong technical problem-solving and stakeholder communication

Qualifications

• 5+ years of enterprise-level, client-facing experience.
• Strong product sense and enthusiasm for solving difficult user-related problems.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with APIs and the ability to explain API concepts to Stripe’s largest and most technical customers.
• Familiarity with SQL and comfort building basic queries and modifying more complex ones.
• Strong technical troubleshooting skills and comfort working with technical teams.
• Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization.
• Bachelor's degree is required.

Responsibilities

• Provide a Gold Standard Experience to key stakeholders at your assigned accounts.
• Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
• Build long-term user relationships that increase loyalty to Stripe and its products.
• Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
• Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
• Lead user-facing meetings in person and by video.
• Contribute to the continued design of this support offering.
• Create user-facing content that provides long-term solutions.

Skills

Enterprise client-facing experience

API familiarity

SQL basics

Communication skills

Stakeholder management

Education

Bachelor's degree

Job description

Stripe, Inc. is seeking a Senior Technical Account Manager in San Francisco to support its largest and most complex users.

You will lead consultative exchanges, coordinate with cross-functional teams, and build lasting relationships that expand product adoption and loyalty. You will engage in high-velocity meetings, craft user-facing materials, and contribute to ongoing improvements of Stripe’s support offerings, while ensuring strong technical problem-solving and stakeholder communication