Strategic Tech Solutions Liaison for Collections

Popular; San Juan (PR); On-site; USD 70,000 - 110,000; Full time

Job summary

Popular in Puerto Rico seeks a proactive tech liaison who leads technology projects for the Collections Division, coordinating with vendors, audit, compliance, and business units to align objectives and deliverables.

The role emphasizes data analysis, documentation, testing, and system integration validation, with strong English/Spanish writing and communication skills, and a focus on automation and process improvement.

Qualifications

• Bachelor's degree in information systems or related field.
• Minimum two years of progressive experience in business analysis, systems administration, technology solution implementation, or project management.
• Experience with data extraction, validation, and reconciliation using SQL, JSON, Excel, Power BI, Cognos or SAS.
• Knowledge of SDLC, requirements gathering, SIT/UAT, defect management, and post-implementation support.
• Experience with Jira, ServiceNow, Planner or equivalents.
• Fluent in English and Spanish, written and spoken.

Responsibilities

• Lead technology projects and process-improvement initiatives from requirements through implementation and support.
• Coordinate between business units, technology teams, audit/compliance, and vendors to align objectives, timelines, and deliverables.
• Develop and maintain reports, control tools, and operational metrics for data reliability and regulatory compliance.

Skills

Data analysis

Project management

Bilingual English/Spanish

Regulatory knowledge

Education

Bachelor's Degree in Information Systems

Tools

SQL

JSON

Advanced Excel

Power BI

Cognos

SAS

Jira

ServiceNow

Planner

Microsoft 365

Job description

Popular in Puerto Rico seeks a proactive tech liaison who leads technology projects for the Collections Division, coordinating with vendors, audit, compliance, and business units to align objectives and deliverables.

The role emphasizes data analysis, documentation, testing, and system integration validation, with strong English/Spanish writing and communication skills, and a focus on automation and process improvement.