Strategic Tech Ops Coordinator - Client Services

University of New Hampshire; United States; Sur place; USD 60 000 - 108 000; Plein temps

Résumé du poste

The University of New Hampshire is seeking a Client Services Technical Operations Coordinator to guide front-of-house teams and support IT service management best practices on the Durham campus.

The role involves developing internal procedures, coordinating technical components of projects, and ensuring service delivery aligns with institutional objectives through data analysis and reporting.

Qualifications

• Minimum education and experience as stated: assoc. degree with 4 years or bachelors with 2 years of experience.
• Experience in data analysis, reporting, and visualization to inform decisions.
• Higher Education experience is preferred for campus and service delivery environments.

Responsabilités

• Lead data-driven projects on academic space utilization with stakeholders.
• Analyze classroom technology usage and support space optimization strategies.
• Coordinate monthly endpoint testing and ensure AV equipment readiness.
• Oversee equipment loan processes and track utilization across campuses.
• Support supervision activities, including student employee training and guidance.

Connaissances

Data analysis & visualization

Customer-focused support

Project management

Organizational skills

Higher Education experience preferred

Formation

Associate’s degree and 4 years of experience

Description du poste

The University of New Hampshire is seeking a Client Services Technical Operations Coordinator to guide front-of-house teams and support IT service management best practices on the Durham campus.

The role involves developing internal procedures, coordinating technical components of projects, and ensuring service delivery aligns with institutional objectives through data analysis and reporting.