Strategic Technical Operations & Client Services Lead

University of New Hampshire; Durham (NH); On-site; USD 60,000 - 108,000; Full time

Job summary

The University System of New Hampshire's Client Services team is seeking a full-time, on-site Operations Coordinator at the Durham campus to provide technical guidance and operational support for front-of-house teams servicing all LST users.

You will lead data-driven projects on classroom utilization, analyze technology usage, oversee equipment loans, and coordinate with IT and academic stakeholders to improve services and outcomes for the university community.

Qualifications

• Analytical mindset with experience in data analysis and visualization.
• Strong customer-focused support and service orientation.
• Excellent written and verbal communication skills.
• Experience in project management and asset management.
• Higher education experience preferred.

Responsibilities

• Lead data-driven projects on classroom space utilization in collaboration with stakeholders.
• Analyze classroom technology usage to guide resource allocation and improvements.
• Coordinate monthly endpoint testing and software updates with cross-functional teams.
• Oversee equipment loan processes and the LARC classroom loaner program across campuses.
• Supervise student employees and support day-to-day operations to meet goals.

Skills

Data analysis

Customer-focused support

Communication skills

Project management

Higher education experience

Education

Associate’s degree

Bachelor’s degree

Job description

The University System of New Hampshire's Client Services team is seeking a full-time, on-site Operations Coordinator at the Durham campus to provide technical guidance and operational support for front-of-house teams servicing all LST users.

You will lead data-driven projects on classroom utilization, analyze technology usage, oversee equipment loans, and coordinate with IT and academic stakeholders to improve services and outcomes for the university community.