IT Operations Liaison & Dispatch Coordinator

BlueTower Technical; City of Rochester (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

BlueTower Technical in Rochester, NY, is seeking a Technical Operations Coordinator. This role focuses on customer service coordination, acting as the primary link between clients and technical support resources. Key responsibilities include scheduling IT requests, monitoring service orders, and collaborating with technical resources.

The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and must have experience in high-volume task management. A proactive, organized, and self-directed approach is essential in this fast-paced environment.

Qualifications

• Minimum of 1 year in an equivalent role.
• Experience handling a high volume of small tasks.
• Ability to process and retain key information from multiple sources.

Responsibilities

• Coordinate and schedule all IT requests.
• Perform dispatch duties and delegate work to technical resources.
• Monitor and maintain all open service orders.

Skills

Excellent written and verbal communication skills

Problem solving

Decision-making

Proactive collaboration

Typing proficiency of at least 60 wpm

Tools

Ticketing software

Microsoft Office

Job description

BlueTower Technical in Rochester, NY, is seeking a Technical Operations Coordinator. This role focuses on customer service coordination, acting as the primary link between clients and technical support resources. Key responsibilities include scheduling IT requests, monitoring service orders, and collaborating with technical resources.

The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and must have experience in high-volume task management. A proactive, organized, and self-directed approach is essential in this fast-paced environment.