Strategic Tech Advisor for Client Success

In-Telecom; Louisiana (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401K

Job summary

In-Telecom in Louisiana is seeking a Client Success Manager who goes beyond traditional support to act as a Strategic Technology Advisor. You will lead executive conversations, uncover operational risk, and align complex technology strategies with business outcomes.

This is a builder role with ownership, autonomy, and opportunities to influence client strategy, drive retention and growth, and orchestrate cross-functional teams to deliver measurable value.

Qualifications

• Executive presence with clear, confident communication to technical and non-technical stakeholders.
• Curiosity to uncover root-cause business issues and identify strategic opportunities.
• Fluency in IT, cybersecurity, AI communications, and security concepts, translating tech to business impact.
• Accountability for outcomes and adaptability in fast-moving environments.
• Ability to use data and trends to tell a before/after story and link tech to business outcomes.

Responsibilities

• Strategic Alignment: Lead executive-level conversations on IT strategy and align investments to business goals.
• Risk Identification & Mitigation: Proactively uncover operational risk and translate findings to actionable recommendations.
• Portfolio Health & Growth: Own retention and identify expansion opportunities tied to outcomes.
• Internal Orchestration: Act as the internal quarterback across engineering, support, and sales teams.
• Lifecycle & Relationship Management: Guide multi-stakeholder priorities through evolving IT initiatives.

Skills

Executive Presence

Consultative Curiosity

Technical Fluency

Ownership Mentality

Strategic Thinking

Job description

In-Telecom in Louisiana is seeking a Client Success Manager who goes beyond traditional support to act as a Strategic Technology Advisor. You will lead executive conversations, uncover operational risk, and align complex technology strategies with business outcomes.

This is a builder role with ownership, autonomy, and opportunities to influence client strategy, drive retention and growth, and orchestrate cross-functional teams to deliver measurable value.