Client Success Manager

In-Telecom; Louisiana (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401K

Job summary

In-Telecom in Louisiana is seeking a Client Success Manager who goes beyond traditional support to act as a Strategic Technology Advisor. You will lead executive conversations, uncover operational risk, and align complex technology strategies with business outcomes.

This is a builder role with ownership, autonomy, and opportunities to influence client strategy, drive retention and growth, and orchestrate cross-functional teams to deliver measurable value.

Qualifications

• Executive presence with clear, confident communication to technical and non-technical stakeholders.
• Curiosity to uncover root-cause business issues and identify strategic opportunities.
• Fluency in IT, cybersecurity, AI communications, and security concepts, translating tech to business impact.
• Accountability for outcomes and adaptability in fast-moving environments.
• Ability to use data and trends to tell a before/after story and link tech to business outcomes.

Responsibilities

• Strategic Alignment: Lead executive-level conversations on IT strategy and align investments to business goals.
• Risk Identification & Mitigation: Proactively uncover operational risk and translate findings to actionable recommendations.
• Portfolio Health & Growth: Own retention and identify expansion opportunities tied to outcomes.
• Internal Orchestration: Act as the internal quarterback across engineering, support, and sales teams.
• Lifecycle & Relationship Management: Guide multi-stakeholder priorities through evolving IT initiatives.

Skills

Executive Presence

Consultative Curiosity

Technical Fluency

Ownership Mentality

Strategic Thinking

Job description

Client Success Manager

Application Deadline: 30 September 2026

Department: Client Success

Employment Type: Full Time

Location: Louisiana

Reporting To: Director of Client Success

Description

This is not a traditional Client Success role.

We are intentionally evolving beyond passive relationship management, reactive support, or administrative coordination. We are building a team of Strategic Technology Advisors who take ownership of client outcomes and directly influence long-term business trajectory.

As a Client Success Manager (CSM), you will act as a trusted consultative partner leading executive conversations, uncovering operational risk, and aligning complex technology strategies to real business outcomes.

If you’re looking for ownership, autonomy, and the ability to influence client strategy, this is where you build.

Compensation is inclusive of base salary, commissions and/or bonuses, and allowances.

Key Responsibilities

You won’t just manage accounts—you will lead the client experience and drive outcomes:

• Strategic Alignment
  • Lead executive-level conversations on IT strategy, cybersecurity, cloud, and lifecycle planning
  • Align technology investments to business goals and operational maturity
• Risk Identification & Mitigation
  • Proactively uncover operational friction, business risk, and technology gaps
  • Translate complex environments into clear, actionable recommendations
• Portfolio Health & Growth
  • Own retention and Net Revenue Retention (NRR) across your portfolio
  • Identify and position expansion opportunities tied to measurable outcomes
• Internal Orchestration
  • Act as the internal quarterback across engineering, support, and sales teams
  • Ensure commitments are executed and client outcomes are delivered
• Lifecycle & Relationship Management
  • Navigate multi-threaded relationships across leadership, operations, finance, and IT
  • Guide clients through evolving priorities, initiatives, and technology rollouts

Skills, Knowledge & Expertise

We hire for mindset, ownership, and thinking ability over resumes and buzzwords. Strong candidates consistently demonstrate:

Executive Presence

• Clear, confident communication with both technical and non-technical stakeholders
• Ability to lead high-value business conversations

Consultative Curiosity

• Asks sharp questions to uncover root-cause business issues
• Moves beyond symptoms to identify strategic opportunities

Technical Fluency (Not Engineering)

• Comfortable discussing IT, cybersecurity, AI communications, and physical security
• Able to translate technical complexity into business impact

Ownership Mentality

• Takes accountability for outcomes and follows through
• Operates effectively in fast-paced, evolving environments

Strategic Thinking

• Uses data, trends, and account insights to tell a clear “before and after” story
• Connects technology decisions to measurable business outcomes

The Reality of This Role

• You will directly influence client retention, growth, and long-term success
• You will balance competing priorities across multiple stakeholders
• You will operate in a fast-moving managed services environment

This is not a maintenance role - it’s a builder role.

Job Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401K