Strategic Client Partner

Connectly Recruiting; Baton Rouge (LA); Hybrid; USD 150,000 - 200,000; Full time

Job summary

A leading IT consulting services firm is seeking a Strategic Client Partner in Baton Rouge, LA. This hybrid role is responsible for owning client outcomes, driving account strategy, and expanding relationships while ensuring excellent project delivery. Candidates should possess over 10 years of experience in client management and a strong track record in sales and delivery, with a focus on digital transformation. Competitive compensation is offered.

Qualifications

• 10+ years of experience in client management, business consulting, or account strategy in a technology or digital transformation environment.
• Proven ability to drive account strategy and execute successful delivery.
• Experience in both sales and delivery with a focus on building relationships.

Responsibilities

• Own the client experience ensuring seamless project delivery and measurable outcomes.
• Develop strategic account growth plans to expand relationships.
• Lead high-stakes negotiations to secure new business.

Skills

Client management expertise

Consultative sales

Project execution skills

Relationship building

Negotiation skills

Job description

As a Strategic Client Partner for our client, an IT consulting services firm, you will own client outcomes, serving as both a Customer Success Leader and Sales Growth Driver for the Digital Transformation practice. You will take full ownership of client relationships—ensuring seamless project execution, strategic account growth, and new business development.

This role demands a blend of strategic leadership, consultative sales expertise, and hands-on delivery oversight within a technology consulting services firm. You will drive account strategy, business development, and execution, fostering long-term partnerships, driving innovation, and aligning our client's services with their customers' strategic priorities.

Success in this role requires close collaboration with internal teams to ensure flawless execution, measurable impact, and sustained client success.

This is a high-visibility, high-impact role for a self-driven leader who excels in building trust, delivering results, and identifying growth opportunities within client accounts.

This is a hybrid role that requires being located in or near Baton Rouge, LA.

Responsibilities

• Own the client experience by ensuring seamless project delivery, measurable outcomes, and ongoing value realization.
• Develop and execute strategic account growth plans, expanding relationships and unlocking new opportunities.
• Build deep, trusted relationships with C-suite and senior stakeholders, acting as their strategic partner and advocate.
• Act as the go-to advisor for clients, helping them navigate challenges and adopt innovative digital solutions.
• Identify cross-sell and upsell opportunities by deeply understanding client needs and positioning services to drive long-term value.
• Lead Quarterly Business Reviews (QBRs) with clients to track success metrics and uncover additional opportunities for collaboration.
• Expand client relationships across Technology, Business, and Finance leadership teams to position our client as a trusted advisor.

Delivery Oversight & Execution

• Own the client outcome by ensuring that project execution meets business objectives and aligns with high standards.
• Work closely with internal teams to proactively remove roadblocks and drive successful project execution.
• Set project KPIs, track performance, and drive continuous improvement in client engagements.
• Conduct post-mortem project reviews with clients and internal teams to ensure continuous improvement.
• Serve as a day-to-day contact for client issues during account stabilization and growth phases.

Sales & Business Development

• Own a $3M+ revenue target in Year 1, focused on both new customer acquisition and expansion of existing accounts.
• Leverage your business network to generate opportunities and accelerate deal closures.
• Proactively identify new leads, generate demand, and convert prospects into long-term clients.
• Articulate digital transformation capabilities (e.g., Artificial Intelligence, Custom App Development, Process Automation, Data Analytics) to both technical and functional audiences.
• Lead high-stakes negotiations to secure new business and long-term contracts.
• Speak at industry events, network with key decision-makers, and position our client as a thought leader in digital transformation.
• Develop and execute sales strategies to expand market presence.
• Use a consultative approach, engaging clients in strategic discussions to uncover business challenges and propose tailored solutions.

Brand Advocacy & Marketing Engagement

• Expand our client's presence through speaking engagements, industry networking, and brand advocacy.
• Represent the company at conferences, panels, and executive roundtables, positioning it as a leader in digital transformation.
• Create and share client success stories, case studies, and industry insights to strengthen market credibility.
• Leverage your network and strategic marketing efforts to increase inbound opportunities and referrals.
• Maintain expertise in emerging technologies, industry trends, and digital transformation best practices.

Leadership & Talent Development

• Mentor and support consulting and delivery teams, ensuring alignment with client success goals.
• Provide input on performance reviews and career development for employees supporting client projects.
• Foster a culture of collaboration, innovation, and excellence across account teams.

Qualifications

• 10+ years of experience in client management, business consulting, or account strategy in a technology or digital transformation environment.
• Proven ability to drive account strategy, execute successful delivery, and lead cross-functional teams.
• Experience in both sales and delivery, with a strong ability to build relationships, generate leads, and drive revenue growth.
• Demonstrated success in meeting or exceeding revenue targets, with experience closing $5M+ in annual sales through new and existing accounts.
• Exceptional executive presence, with the ability to engage and influence C-level stakeholders.
• Highly skilled in contract negotiations, project oversight, and business growth strategies.