Strategic TAM: SaaS Integrations

Trustpilot

United States

Hybrid

USD 97,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401k matching

Paid vacation & holidays

Parental leave

Job summary

Trustpilot is seeking a Technical Account Manager (TAM) to act as the post-sales technical partner for our most complex customers. You will oversee onboarding, API integration, and configuration, and ensure ongoing performance and uptime.

You will collaborate with Customer Success, Product, and Engineering to optimize adoption, drive customer outcomes, and escalate critical issues when needed. Strong API knowledge and enterprise experience are a must.

Qualifications

Experience in TAM, implementation, or solution support within SaaS or web tech environments.
Solid understanding of APIs, web integrations, and data formats (JSON, XML, REST).
Strong troubleshooting, analytical, and communication skills.
Customer-centric mindset; balance technical depth with business context.
Experience partnering with enterprise clients and internal engineering teams.

Responsibilities

Oversee or support technical onboarding, API integration, and configuration for assigned customers.
Serve as the primary technical contact post-launch, ensuring performance and uptime.
Partner with Customer Success to monitor product usage and drive adoption.
Represent customer technical needs to Product and Engineering; prioritize issues and improvements.
Manage escalation paths and coordinate resolution of critical incidents.
Maintain technical records, integration details, and knowledge base articles.