Technical Account Manager, API & Partner Success

Plaid Inc; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Plaid Inc. is seeking a Territory Technical Account Manager to help customers connect their technical goals with Plaid solutions.

You will drive technical engagement, conduct integration reviews, troubleshoot, and provide best-practice guidance to maximize Plaid usage. As a TAM, you’ll work with Partner Account Managers to surface partner requests, guide customers through Plaid products, and scale customer success across multiple accounts.

Qualifications

• 5+ years in a client-facing and technology-focused role
• Strong ability to translate complex technical concepts to diverse audiences
• Strong understanding of APIs, system infrastructure, and troubleshooting methodologies
• Experience in a fast-paced, high-volume inbound requests environment
• Strong project management and prioritization skills
• Customer-first mindset with ability to work cross-functionally

Responsibilities

• Provide technical guidance to partners via email and phone to maximize Plaid integrations
• Manage inbound partner requests for integration reviews, best practices, and troubleshooting
• Act as a technical expert on Plaid products for customers
• Collaborate with Partner Account Managers to align on the level of technical support
• Maintain deep knowledge of Plaid API, architecture and product offerings
• Ensure a seamless customer experience by resolving technical roadblocks and prioritizing requests
• Escalate and resolve complex issues with internal teams (Support, Engineering, Product) as needed

Skills

Client-facing

APIs

Troubleshooting

Cross-functional

Partnerships

Customer-focused

Time management

Tools

Plaid API

Job description

Plaid Inc. is seeking a Territory Technical Account Manager to help customers connect their technical goals with Plaid solutions.

You will drive technical engagement, conduct integration reviews, troubleshoot, and provide best-practice guidance to maximize Plaid usage. As a TAM, you’ll work with Partner Account Managers to surface partner requests, guide customers through Plaid products, and scale customer success across multiple accounts.