Strategic Surgical Scheduling Operations Manager

Harborview Medical Center; Seattle (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

Harborview Medical Center’s Ambulatory Surgical Division is seeking a Manager of Program Operations - Surgical Scheduling to lead day-to-day scheduling across multiple specialties and ensure consistent workflows. You will partner with clinic managers and perioperative teams to improve efficiency and patient access.

The role requires a Bachelor's degree and at least 3 years of surgical scheduling experience focused on outpatient ambulatory workflows.

Qualifications

• Bachelor's Degree in business, health administration, communications, public health, project management

Responsibilities

• Lead day-to-day surgical scheduling operations, ensuring consistent scheduling practices, workflows, and standards across multiple surgical specialties.
• Partner with clinic managers, surgical leaders, and perioperative teams to improve scheduling efficiency, resolve operational barriers, and support timely patient access to surgical care.
• Monitor scheduling performance, identify delays, backlogs, and workflow issues, and implement operational improvements to enhance service delivery.
• Serve as the subject matter expert for surgical scheduling operations, supporting process improvements, policy implementation, and adoption of new technologies.
• Oversee surgical block management activities, including monitoring block utilization, capacity, and allocation of operative resources.
• Manage the surgical block marketplace, facilitating the redistribution of available operating room time to maximize surgical capacity and access.
• Analyze utilization and capacity data, develop reports and operational insights, and recommend strategies to improve operating room efficiency.
• Implement training, onboarding, and competency programs for surgical scheduling staff, ensuring adherence to established workflows, policies, and quality standards.
• Conduct quality reviews and performance audits, using findings to drive staff education, process improvements, and operational excellence.
• Supervise and manage the surgical scheduling float pool, including staffing, performance management, workforce deployment, employee development, and change management initiatives.

Job description

Harborview Medical Center’s Ambulatory Surgical Division is seeking a Manager of Program Operations - Surgical Scheduling to lead day-to-day scheduling across multiple specialties and ensure consistent workflows. You will partner with clinic managers and perioperative teams to improve efficiency and patient access.

The role requires a Bachelor's degree and at least 3 years of surgical scheduling experience focused on outpatient ambulatory workflows.