Manager of Program Operations - Surgical Scheduling.

Harborview Medical Center; Seattle (WA); Presencial; USD 120.000 - 160.000; Tempo integral

Resumo da vaga

Harborview Medical Center’s Ambulatory Surgical Division is seeking a Manager of Program Operations - Surgical Scheduling to lead day-to-day scheduling across multiple specialties and ensure consistent workflows. You will partner with clinic managers and perioperative teams to improve efficiency and patient access.

The role requires a Bachelor's degree and at least 3 years of surgical scheduling experience focused on outpatient ambulatory workflows.

Qualificações

• Bachelor's Degree in business, health administration, communications, public health, project management

Responsabilidades

• Lead day-to-day surgical scheduling operations, ensuring consistent scheduling practices, workflows, and standards across multiple surgical specialties.
• Partner with clinic managers, surgical leaders, and perioperative teams to improve scheduling efficiency, resolve operational barriers, and support timely patient access to surgical care.
• Monitor scheduling performance, identify delays, backlogs, and workflow issues, and implement operational improvements to enhance service delivery.
• Serve as the subject matter expert for surgical scheduling operations, supporting process improvements, policy implementation, and adoption of new technologies.
• Oversee surgical block management activities, including monitoring block utilization, capacity, and allocation of operative resources.
• Manage the surgical block marketplace, facilitating the redistribution of available operating room time to maximize surgical capacity and access.
• Analyze utilization and capacity data, develop reports and operational insights, and recommend strategies to improve operating room efficiency.
• Implement training, onboarding, and competency programs for surgical scheduling staff, ensuring adherence to established workflows, policies, and quality standards.
• Conduct quality reviews and performance audits, using findings to drive staff education, process improvements, and operational excellence.
• Supervise and manage the surgical scheduling float pool, including staffing, performance management, workforce deployment, employee development, and change management initiatives.

Descrição da vaga

Harborview Medical Center’s Ambulatory Surgical Division has an outstanding opportunity for a Manager of Program Operations - Surgical Scheduling.

WORK SCHEDULE

• 100% FTE
• Days

PRIMARY JOB RESPONSIBILITIES

• Lead day-to-day surgical scheduling operations, ensuring consistent scheduling practices, workflows, and standards across multiple surgical specialties.
• Partner with clinic managers, surgical leaders, and perioperative teams to improve scheduling efficiency, resolve operational barriers, and support timely patient access to surgical care.
• Monitor scheduling performance, identify delays, backlogs, and workflow issues, and implement operational improvements to enhance service delivery.
• Serve as the subject matter expert for surgical scheduling operations, supporting process improvements, policy implementation, and adoption of new technologies.
• Oversee surgical block management activities, including monitoring block utilization, capacity, and allocation of operative resources.
• Manage the surgical block marketplace, facilitating the redistribution of available operating room time to maximize surgical capacity and access.
• Analyze utilization and capacity data, develop reports and operational insights, and recommend strategies to improve operating room efficiency.
• Implement training, onboarding, and competency programs for surgical scheduling staff, ensuring adherence to established workflows, policies, and quality standards.
• Conduct quality reviews and performance audits, using findings to drive staff education, process improvements, and operational excellence.
• Supervise and manage the surgical scheduling float pool, including staffing, performance management, workforce deployment, employee development, and change management initiatives.

REQUIREMENTS

• Bachelor's Degree in business, health administration, communications, public health, project management
• 3 year's Surgical Scheduling experience and program management specific to surgery scheduling and outpatient ambulatory surgical specialties workflows.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.