Strategic Support Specialist - Customer Experience

AAA Cooper Transportation, Inc.; Dothan (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with company match

Paid Holidays

Paid vacation

Tuition Reimbursement Program

Job summary

A regional trucking company based in Dothan, Alabama is seeking a dedicated Service Center Administrator. This role focuses on responding to customer inquiries, tracking delivery services, and maintaining detailed records. Ideal candidates will possess strong communication and multitasking skills along with a high school diploma. Benefits include health insurance, 401k matching, paid time off, and more. If you're looking to contribute to a team-focused environment, apply today!

Qualifications

• Strong communication and interpersonal skills needed.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with computers and basic office software required.
• Ability to remain calm and professional under pressure.
• Attention to detail and strong organizational skills.

Responsibilities

• Respond professionally to customer inquiries via phone and email.
• Investigate non-serviced pickup requests and delayed deliveries.
• Track and follow up on delayed or disrupted services.
• Maintain detailed and accurate customer records.
• Identify opportunities to improve customer experience.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Problem-solving

Attention to detail

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

Basic office software

Job description

A regional trucking company based in Dothan, Alabama is seeking a dedicated Service Center Administrator. This role focuses on responding to customer inquiries, tracking delivery services, and maintaining detailed records. Ideal candidates will possess strong communication and multitasking skills along with a high school diploma. Benefits include health insurance, 401k matching, paid time off, and more. If you're looking to contribute to a team-focused environment, apply today!