Customer Service Representative

Sterling Search Partners; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service firm in Birmingham, Alabama is seeking a Call Center Representative. The role includes answering incoming calls, resolving customer issues, and maintaining records of interactions. Candidates should have a high school diploma and experience in customer service is preferred. This position offers a structured training schedule transitioning to regular hours, with a focus on meeting performance metrics and effective communication. Required to work Saturdays and occasional shifts during the week.

Qualifications

• Must have a high school diploma or equivalent; additional education is a plus.
• Previous experience in a call center or customer service role preferred.
• Strong problem-solving skills and attention to detail are essential.

Responsibilities

• Answer incoming calls promptly and professionally.
• Respond to customer inquiries with accurate information.
• Resolve customer issues effectively and efficiently.

Skills

Excellent communication

Problem-solving abilities

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Computer systems and software

Job description

Interviews will be the week of January 12th

Start Date February 2nd

While in training you will work: The first 2 months Monday - Friday 8:00AM to 5:00PM

After training you will work: 5 days a week between Monday - Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM

Saturdays are required and your shift will be either 7:00AM - 3:30PM or 8:30AM - 5:00PM

Key Responsibilities

• Answer incoming calls promptly and professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues and complaints effectively and efficiently.
• Maintain detailed records of customer interactions in the database.
• Collaborate with team members and departments to improve customer service processes.
• Meet or exceed performance metrics, including call volume and customer satisfaction.
• Stay updated on product knowledge and company policies.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Previous experience in a call center or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in computer systems and software.
• Ability to work in a fast-paced environment and handle stressful situations.