Roadside Support & Fleet Dispatch Specialist

R E Garrison Trucking; Cullman (AL); On-site; USD 37,000 - 46,000; Full time

Job summary

R E Garrison Trucking is seeking a Roadside Support Specialist in Cullman, AL. This full-time clerical role supports drivers during breakdowns, coordinates repairs, and manages invoices from initial call to payment. The position emphasizes communication with drivers and shop partners to ensure timely mobility.

Responsibilities include vendor selection, after-hours outreach, and meticulous recordkeeping. Experience in trucking or maintenance is a plus, with preference for strong customer service

Qualifications

• High School Diploma or equivalent is required.
• Prior maintenance and/or customer service experience is preferred.
• Knowledge of the trucking industry is a plus.
• Knowledge of equipment and breakdown/repairs is a plus.

Responsibilities

• Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices.
• Analyzes and authorizes repair issues and selects repair vendors.
• Approves or denies work to be performed.
• Provides drivers with maintenance options while on the road.
• Keeps interfacing departments informed of progress.
• Liaises between driver and repair shop chosen by the driver.
• Maintains open dialogue with the driver at all times.
• Uses software to locate suitable repair shops.
• Notifies departments of chosen shop and needed repairs.
• Updates departments and drivers on progress and timeframes.
• Processes payments for services rendered.
• Scans all records and invoices into the system.
• Performs dispatch duties, including after-hours driver outreach for urgent loads.
• Performs any other duties as assigned.

Skills

Customer oriented

Excellent communication

Multi-tasking

Quick decisions

Handling sensitive situations

Initiative

Timeliness of repairs

Education

High School Diploma or equivalent

Job description

R E Garrison Trucking is seeking a Roadside Support Specialist in Cullman, AL. This full-time clerical role supports drivers during breakdowns, coordinates repairs, and manages invoices from initial call to payment. The position emphasizes communication with drivers and shop partners to ensure timely mobility.

Responsibilities include vendor selection, after-hours outreach, and meticulous recordkeeping. Experience in trucking or maintenance is a plus, with preference for strong customer service