Strategic Store Planning & Capacity Lead

PetSmart; Phoenix (AZ); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Pet-friendly environment

On-site dog park

On-site events & adoptions

Lil Paws on-site childcare

Job summary

PetSmart is seeking a Store Planning & Integration Manager based at our Phoenix Home Office. This role supports enterprise initiatives, long-range planning items, and store operations priorities, translating them into a clear view of capacity and timing from the associate and customer experience perspective.

You will maintain the store capacity calendar, gather inputs from cross‑functional partners, analyze impacts, and prepare leadership materials.

Qualifications

• Four or more years of relevant experience in store management or operations.
• Bachelor’s degree preferred in Business/Operations/Strategy.
• Up to 10% travel may be required.

Responsibilities

• Maintain an integrated store capacity and mindshare calendar reflecting known initiatives, operational priorities, and significant activities affecting stores.
• Gather information about enterprise initiatives and Long‑Range Plan items that may create work, change, or competing demands within stores.
• Partner with EPMO, Strategy, and business functions to understand initiative timing, dependencies, intended audiences, and expected store impacts.
• Translate initiative information into a clear view of store workload, timing, capacity demands, and potential conflicts.
• Identify periods of concentrated store activity and provide analysis that supports capacity, timing, and sequencing discussions through the lens of the associate and customer experience.
• Use PAW and other reporting systems to evaluate store impacts, analyze relevant operational information, and measure established success criteria.
• Coordinate the Store Support Committee program, including meeting preparation, materials, stakeholder communications, and program administration.
• Coordinate formal field‑feedback activities and consolidate feedback, including Voice of the Associate themes, for leadership review.
• Partner with Human Resources to connect relevant initiative planning and field feedback to the associate journey program.
• Provide Store Operations subject‑matter expertise when gathering requirements and evaluating how planned work may affect stores.
• Coordinate cross‑functional meetings and communications that create shared visibility into planned store activity.
• Develop clear summaries, presentations, calendar views, and other materials that support capacity‑planning discussions and leadership decisions.
• Maintain strong cross‑functional working relationships across multiple functions throughout the enterprise.
• Lead projects/programs related to annual updates for Store Operations (Rev Band, HOO, KPI prioritization, etc.).
• Leads/supports other initiatives and projects assigned.

Skills

Strategic planning

Analytics

Coordination

Organizational skills

Communication

Presentation

Meeting facilitation

Cross-functional collaboration

Attention to detail

Education

Bachelor’s degree in Business/Operations/Strategy

Tools

Microsoft Office

Job description

PetSmart is seeking a Store Planning & Integration Manager based at our Phoenix Home Office. This role supports enterprise initiatives, long-range planning items, and store operations priorities, translating them into a clear view of capacity and timing from the associate and customer experience perspective.

You will maintain the store capacity calendar, gather inputs from cross‑functional partners, analyze impacts, and prepare leadership materials.