Merchandise Operations Leader

PetSmart Store Support Group, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Pet-friendly environment

On-site dog park

Top Dog gym

Sit & Stay Café

Lil Paws childcare

Paid volunteer opportunities

Print Center & Business Services

Job summary

PetSmart Merchandising Operations Manager position located at the Phoenix Home Office. This role leads cross-functional workstreams in merchandising, pricing, loyalty, and store operations to translate enterprise strategies into actionable in-store processes and drive sales and loyalty outcomes.

The role emphasizes operational readiness, collaboration with Marketing, Technology, and Finance, and delivering measurable improvements in customer experience and store performance within a hybrid work

Qualifications

• Bachelor's degree and 3–5 years in retail operations or merchandising operations.
• Experience supporting enterprise retail initiatives and cross-functional collaboration.
• Strong analytical and communication skills.
• Willingness to travel 10–15%.

Responsibilities

• Own the operationalization and enablement of merchandising, merchandise planning, pricing, and loyalty initiatives, ensuring stores are equipped to execute consistently and drive sales.
• Translate merchandising, pricing, loyalty, planograms and planner set strategies into clear, practical, and executable store processes aligned with enterprise objectives.
• Drive alignment between Store Operations and partner teams through the commercial calendar, ensuring planner sets, planograms, pricing changes, promotions, and loyalty initiatives are coordinated, actionable, and executable for stores.
• Provide operational expertise and recommendations to improve the readiness, execution, adoption, and business impact of merchandise-related initiatives.
• Partner with Merchandising, Merchandise Planning, Pricing, Loyalty, Marketing, Technology, Finance, and Field teams to identify store impacts, execution risks, dependencies, and opportunities before initiatives launch.
• Identify operational obstacles and sources of store noise, develop solutions and recommendations, and simplify execution across planner sets, planograms, pricing, promotions, and loyalty programs.
• Foster partnerships between Field and Store Operations to gather feedback, validate execution requirements, and ensure merchandising and commercial initiatives are designed in the best interest of stores, customers, associates, and the brand.
• Oversee merchandise operations performance analysis, including field outlier follow-up, using insights to improve execution, adoption, and business results.
• Ensure timely, concise communication with project stakeholders and field leaders to drive visibility, readiness, and successful execution of merchandise operations initiatives.
• Prioritize and manage multiple projects and recurring business activities in a high-velocity environment, including escalation and contingency planning when execution risks arise.
• Support additional operations programs, projects, and store execution activities as assigned.

Skills

Retail operations

Merchandising

Pricing

Loyalty programs

Project management

Education

Bachelor's degree in business administration, retail management, merchandising, operations, or related field

Tools

Excel

PowerPoint

Word

Outlook

Job description

PetSmart Merchandising Operations Manager position located at the Phoenix Home Office. This role leads cross-functional workstreams in merchandising, pricing, loyalty, and store operations to translate enterprise strategies into actionable in-store processes and drive sales and loyalty outcomes.

The role emphasizes operational readiness, collaboration with Marketing, Technology, and Finance, and delivering measurable improvements in customer experience and store performance within a hybrid work