Strategic Solutions Architect — AI Automation

Serval; United States; On-site; USD 255,000 - 345,000; Full time

Benefits offered by this job

Impact on product strategy

Growth through new AI product offering

Culture of ownership and innovation

Job summary

Serval is hiring a founding Solutions Engineer to own the pre-sales technical cycle for strategic customers. You will shape demos, run evaluations, and build the technical foundation for future SAs, partnering with GTM leaders and account executives.

You’ll demonstrate integrations across identity, ITSM, MDM, HRIS, and cloud apps while addressing security questions and ensuring architectural credibility in executive conversations.

Qualifications

• 10+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
• Track record of selling technical products to senior IT and security buyers, with credibility in front of CIOs and security leaders.
• Deep technical depth: architecture reviews, live integration debugging, security questions without decks.

Responsibilities

• Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, security reviews.
• Go deep on integrations with the prospect's stack (Okta/Entra, ITSM, MDM, HRIS, cloud, SaaS apps Serval provisions).
• Translate environments and goals into scoped value-based use cases and pilot criteria.
• Be the credible voice on security, guardrails, least-privilege, audit logging, and compliance questions.
• Perform a clean handoff to Deployment at pilot kickoff with full context and roll off the account.
• Build the SA toolkit: demo environments, reference architectures, evaluation frameworks, FAQs, and competitive positioning.
• Bridge field and product to capture objections and drive engineering fixes.

Skills

Builder mindset

Technical credibility

Trusted advisor

AI frontline

Ambiguity tolerance

Tools

Okta

Entra

ITSM

MDM

HRIS

Job description

Serval is hiring a founding Solutions Engineer to own the pre-sales technical cycle for strategic customers. You will shape demos, run evaluations, and build the technical foundation for future SAs, partnering with GTM leaders and account executives.

You’ll demonstrate integrations across identity, ITSM, MDM, HRIS, and cloud apps while addressing security questions and ensuring architectural credibility in executive conversations.