Strategic Solutions Analyst & Process Optimizer

Highmark Health

Annapolis (MD)

On-site

USD 68,000 - 106,000

Full time

2 days ago

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Job summary

Highmark Inc. is seeking a versatile business analyst to support solution portfolios, analytics, and strategic activities across projects. You will help design operating models, document requirements, and prepare recommendations for executive leadership.

The role emphasizes collaboration with cross-functional teams, process optimization, and health care domain knowledge to drive value and cost efficiency. Maintain rigorous stakeholder engagement and data-driven analysis throughout initiatives.

Qualifications

Bachelor's Degree or relevant experience and/or education as determined by the company in lieu of bachelor’s degree
3 years in a Business Consulting, Business Strategist, Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, care delivery, customer service, etc.)
1 year in the Healthcare Industry

Responsibilities

Support definition, scoping, and prioritization of efforts for solution strategy and analysis within workstreams. Provide and support periodic reporting to leadership on assigned project activities.
Establish and maintain strong working relationships across matrixed teams and stakeholder groups, continuing to promote and continually broaden the level of business knowledge and the impact of solutioning efforts.
Lead planning sessions with solution portfolio leaders, and clinician and business stakeholders to understand, document and design improvements to business models, processes, and systems to help prioritize and drive solution development.
Leverage a mix of frameworks and practices to deliver actionable insights and recommendations including: LEAN, Six Sigma, work simplification, organizational design, scenario planning, performance measurement, and process optimization.
Participate and apply methods in Human-Centered Design, along with core business analysis frameworks, to help identify impacts to people, process, and technology solutions that are required to achieve solution objectives and support business case development.
Identify root causes of problems and develop and make recommendations for solutions to mitigate root cause.
Develop documentation, presentations, and communications that detail findings, articulate strategies, provide justification and make the case for solution approaches and priorities.
Other duties as assigned or requested.