Strategic Software Asset Manager (ServiceNow)

Accentcare Inc; Dallas (TX); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) company matching

Paid time off

Professional development opportunities

Flexible spending accounts

Wellness program

Job summary

AccentCare Inc is seeking an IT Software Asset Manager to oversee the full lifecycle of software assets, maintain accurate inventory, and ensure license compliance. You will analyze usage, optimize costs, and support audits while collaborating with IT, procurement, finance, and vendors.

The role requires experience with ServiceNow SAM Pro, CMDB, discovery, and ITIL practices. Onsite in Dallas, TX with a competitive salary and bonus potential.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–4 years of Software Asset Management with ServiceNow SAM.
• Understanding of software licensing (Microsoft, Oracle, IBM, Adobe).
• Experience with ServiceNow SAM Pro.
• Familiarity with CMDB and Discovery.
• Strong analytical and communication skills.
• Experience with IT service management, SLA/KPI reporting, and vendor management.
• ITIL Foundation certification preferred.
• ServiceNow CIS-SAM certification preferred.
• Knowledge of ITAM frameworks preferred.
• Experience with SaaS and cloud environments preferred.
• Familiarity with integrations in ServiceNow preferred.
• Experience supporting audits preferred.

Responsibilities

• Manage the full lifecycle of software assets using ServiceNow SAM (SAM Pro preferred).
• Maintain accurate software inventory and entitlement data.
• Perform software license reconciliation and ensure compliance.
• Analyze usage and recommend cost optimization.
• Support internal and external software audits.
• Collaborate with IT, procurement, finance, and vendors.
• Configure ServiceNow SAM modules (software models, license metrics, normalization).
• Monitor dashboards and generate reports.
• Resolve discrepancies in asset and licensing data.
• Implement SAM best practices and governance.
• Work with ServiceNow platform teams on enhancements.
• Ensure adherence to ITIL best practices and corporate policies.
• Comply with all applicable legal requirements, standards and policies including HIPAA.

Skills

ServiceNow SAM / SAM Pro

License compliance

Data analysis & KPI dashboards

IT asset lifecycle management

Stakeholder collaboration

Process improvement

Customer service

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

ServiceNow SAM Pro

Job description

AccentCare Inc is seeking an IT Software Asset Manager to oversee the full lifecycle of software assets, maintain accurate inventory, and ensure license compliance. You will analyze usage, optimize costs, and support audits while collaborating with IT, procurement, finance, and vendors.

The role requires experience with ServiceNow SAM Pro, CMDB, discovery, and ITIL practices. Onsite in Dallas, TX with a competitive salary and bonus potential.