Software Asset Manager: ServiceNow, Compliance & Optimization

AccentCare, Inc.; Dallas (TX); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Job summary

AccentCare, Inc. is seeking an IT Software Asset Manager to oversee the full lifecycle of company software assets, primarily using ServiceNow SAM. The role emphasizes license reconciliation, governance, and collaboration with IT, procurement and finance to control costs and ensure compliance.

The position requires 3–4 years in software asset management, strong analytical skills, and knowledge of ITIL practices. onsite in Dallas, TX, with a competitive salary and bonus potential.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3-4 years of experience in Software Asset Management with ServiceNow SAM.
• Understanding of software licensing (Microsoft, Oracle, IBM, Adobe).
• Experience with ServiceNow SAM Pro.
• Familiarity with CMDB and Discovery.
• Strong analytical and communication skills.
• Experience with IT service management, SLA/KPI reporting, and vendor management.
• ITIL Foundation certification preferred.
• ServiceNow CIS-SAM certification preferred.
• Knowledge of ITAM frameworks preferred.
• Experience with SaaS and cloud environments preferred.
• Familiarity with integrations in ServiceNow preferred.
• Experience supporting audits preferred.

Responsibilities

• Manage the full lifecycle of software assets using ServiceNow SAM (SAM Pro preferred).
• Maintain accurate software inventory and entitlement data.
• Perform software license reconciliation and ensure compliance.
• Analyze usage and recommend cost optimization.
• Support internal and external software audits.
• Collaborate with IT, procurement, finance, and vendors.
• Configure ServiceNow SAM modules (software models, license metrics, normalization).
• Monitor dashboards and generate reports.
• Resolve discrepancies in asset and licensing data.
• Implement SAM best practices and governance.
• Work with ServiceNow platform teams on enhancements.
• Ensure adherence to ITIL best practices, department procedures, and corporate policies.
• Comply with all applicable legal requirements, standards, and policies including the Compliance Program, Code of Conduct, HIPAA, and documentation standards.
• Maintain a commitment to the values and mission of AccentCare.

Skills

ServiceNow SAM Pro

Data analysis

Stakeholder collaboration

IT asset lifecycle

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow SAM Pro

Job description

AccentCare, Inc. is seeking an IT Software Asset Manager to oversee the full lifecycle of company software assets, primarily using ServiceNow SAM. The role emphasizes license reconciliation, governance, and collaboration with IT, procurement and finance to control costs and ensure compliance.

The position requires 3–4 years in software asset management, strong analytical skills, and knowledge of ITIL practices. onsite in Dallas, TX, with a competitive salary and bonus potential.