SaaS Account Manager: Retention & Growth

Trustpilot; New York (NY); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401k matching

Flexible working options

Dog-friendly office

Job summary

Trustpilot in New York seeks an Account Manager to own the end-to-end renewal process, deliver high GRR, and drive retention across a SaaS portfolio.

You’ll grow revenue through upsell and cross-sell, build detailed account plans and forecasts in Salesforce, and lead strategic conversations with customers.

Collaborate with Customer Success, Marketing, and Product to ensure value realization, while enjoying a competitive salary, health benefits, 401k matching, and flexible working options.

Qualifications

• Experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company.
• Strong understanding of retention, NRR, upsell, and cross-sell motions.
• Excellent communication, stakeholder management, and negotiation skills.
• Able to work cross-functionally in a fast-moving, target-driven environment.

Responsibilities

• Own end-to-end renewal process to deliver high GRR and retention.
• Drive growth through upsell and cross-sell to boost NRR.
• Build detailed account plans, stakeholder maps, and forecasts in Salesforce.
• Lead commercial conversations, including business reviews and contract discussions.
• Collaborate with Customer Success, Marketing, and Product for value realization and feedback.
• Ensure data accuracy, forecasting discipline, and pipeline visibility.

Skills

Account management

Retention & renewals

CRM systems

Negotiation

Cross-functional collaboration

Forecasting

Tools

Salesforce

Job description

Trustpilot in New York seeks an Account Manager to own the end-to-end renewal process, deliver high GRR, and drive retention across a SaaS portfolio.

You’ll grow revenue through upsell and cross-sell, build detailed account plans and forecasts in Salesforce, and lead strategic conversations with customers.

Collaborate with Customer Success, Marketing, and Product to ensure value realization, while enjoying a competitive salary, health benefits, 401k matching, and flexible working options.