Remote ServiceNow Platform Lead – Governance & Automation

Exiger; Jersey City (NJ); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Discretionary time off

Health, vision, and dental benefits

Parental leave (16+ weeks)

Hybrid/flexible work arrangement

Wellness stipends

Education/certification reimbursement

Job summary

Exiger seeks a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of our ServiceNow environment. You will oversee the platform’s development lifecycle—from design and implementation to optimization and maintenance—ensuring that ServiceNow solutions align with Exiger’s business needs and technology roadmap.

The ideal candidate is a technical leader and platform owner, capable of translating business objectives into scalable ServiceNow

Qualifications

• Proven experience managing or developing within enterprise ServiceNow environments.
• Deep understanding of TPSM, SPM, and SOM modules.
• Strong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs).
• Experience defining platform roadmaps, governance, and operational excellence.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to operate strategically while remaining hands-on when needed.

Responsibilities

• Own and manage the ServiceNow platform, ensuring stability, security, and scalability.
• Lead configuration, customization, and deployment of ServiceNow modules including TPSM, SPM, and SOM.
• Define and maintain platform governance, architecture standards, and best practices.
• Collaborate with IT, Security, and business stakeholders to align ServiceNow capabilities with goals.
• Oversee integrations between ServiceNow and other enterprise systems.
• Manage upgrades, patches, and releases while minimizing disruption to operations.
• Drive automation and process improvement initiatives across IT and business workflows.
• Mentor and guide administrators and developers supporting the platform.
• Monitor performance, ensure data integrity, and maintain system documentation.
• Establishes and enforces governance frameworks, policies, and best practices for the platform.
• Operationalize business requirements within the platform with along with strategic roadmap planning

Skills

ServiceNow

TPSM

SPM

SOM

Workflow automation

REST/SOAP APIs

Governance

Stakeholder management

Mentoring

Job description

Exiger seeks a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of our ServiceNow environment. You will oversee the platform’s development lifecycle—from design and implementation to optimization and maintenance—ensuring that ServiceNow solutions align with Exiger’s business needs and technology roadmap.

The ideal candidate is a technical leader and platform owner, capable of translating business objectives into scalable ServiceNow